Veterinarian

PlaceUp; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance provider in the UAE is seeking a qualified Veterinarian to join their team. The role involves assisting customers with post-policy inquiries, evaluating pet health claims, and providing expert guidance on pet wellness. Candidates should hold a Doctor of Veterinary Medicine (DVM) and possess strong communication skills. Experience in the insurance sector is advantageous but not required. The position may also involve event representation and occasional travel.

Qualifications

• Licensed veterinarian with clinical experience preferred.
• Ability to engage effectively with pet parents.
• Knowledge of claims processes in pet insurance.

Responsibilities

• Assist customers with post-policy inquiries.
• Evaluate and process pet health insurance claims.
• Respond to customer calls and emails offering expert advice.
• Review and assess pets' medical histories for eligibility.
• Represent the company at pet-related events.
• Collaborate with internal teams to develop pet care resources.

Skills

Strong communication skills

Customer-focused

Knowledge of pet insurance policies

Education

Doctor of Veterinary Medicine (DVM)

Job description

Position Overview:

We are seeking a qualified and compassionate Veterinarian to join our client's team, a leading insurance provider in the UAE.

Key Responsibilities:

1. Aftersales Support:

• Assist customers with post-policy inquiries and ensure a seamless aftersales experience.

2. Claims Handling:

• Evaluate and process pet health insurance claims, including assessing medical records for pre-existing conditions.
• Provide accurate and timely resolutions for claims-related queries.

3. Customer Guidance:

• Respond to customer calls and emails, offering expert advice on pet health and wellness.
• Educate pet parents on best practices for preventive care and treatment options.

4. Pre-Existing Condition Assessment:

• Review and assess pets medical histories to determine eligibility for insurance coverage.

5. Event Representation:

• Act as a company representative at pet-related events, offering veterinary insights and engaging with the community.

6. Collaboration:

• Work closely with internal teams to develop pet care resources and ensure customer satisfaction.

Qualifications:

• Doctor of Veterinary Medicine (DVM) or equivalent certification.
• Licensed veterinarian with clinical experience (preferred).
• Strong communication and interpersonal skills.
• Customer-focused with a passion for helping pet parents.
• Knowledge of pet insurance policies and claims processes (preferred, training available).
• Ability to attend and participate in events, with occasional travel required.