TRM Site Manager

RHI Magnesita; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading refractory products company in Dubai seeks a Refractory Contract Manager to lead on-site teams, ensuring successful execution of contracts. You will manage refractory sales targets, maintain high-quality services, and build customer relationships. The ideal candidate holds a relevant engineering degree and has substantial experience in the steel sector. This role offers opportunities for career advancement and a supportive work environment.

Benefits

Empowerment to drive career success

Global network of colleagues

Respectful and open working environment

Qualifications

• Minimum of 10 years of experience in refractory application within the steel sector.
• At least 5 years of experience with steel-making units (EAF, Ladle Furnace, Caster).
• Strong cooperation and communication skills.

Responsibilities

• Manage business set-up on site.
• Conduct daily meetings with the customer.
• Perform quality checks on refractory installations.

Skills

Leadership capabilities

Problem-solving skills

Customer orientation

Fluent written and spoken English

Excellent MS Office and PowerPoint skills

Education

Bachelor’s degree in metallurgical, mechanical, civil, or materials engineering

Job description

About You

You are a refractory and steel‑making specialist with deep industry expertise and proven success in the application of refractory products, ideally within aggregates from the steel sector. Your strong cooperation and communication skills allow you to act as a trusted interface between RHI Magnesita and its customers.

As a Refractory Contract Manager, you will collaborate closely with Technical Excellence, Supply Chain, Services, and Machinery departments, all working toward the common goal of ensuring customer satisfaction and long‑term loyalty.

Qualifications & Experience

• Bachelor’s degree in metallurgical engineering, mechanical engineering, civil engineering, materials engineering.
• And / or a minimum of 10 years of professional experience in refractory application within the steel sector.
• At least 5 years of experience with steel‑making units: EAF, Ladle Furnace, and Caster.
• Excellent MS Office and PowerPoint skills.
• Fluent written and spoken English.
• Strong leadership capabilities with high social competence and confident presence.
• Distinctive problem‑solving skills and strong customer orientation.

Purpose of the Role

The Refractory Contract Manager provides leadership to the on‑site RHIM team, ensuring the successful execution of supply and maintenance contracts while developing future opportunities. Key objectives include:

• Achieving refractory sales turnover and profitability targets.
• Maintaining high‑quality installation services.
• Ensuring compliance with safety, health, and environmental standards.
• Building and nurturing customer relationships while promoting RHIM products and services.

Key Responsibilities

• Manage business set‑up on site.
• Conduct daily meetings with the customer.
• Oversee material ordering, warehousing, and distribution to installation points.
• Perform quality checks on refractory installations and mechanical parts.
• Monitor steel‑making operating parameters and their impact on refractory performance.
• Supervise wrecking and collection of used materials.
• Ensure maintenance of installation equipment.
• Prepare monthly technical reports and invoicing information.
• Identify and manage subcontractors.Handle equipment / asset management and procurement.
• Maintain refractory material trial registers and reporting systems.
• Collaborate regularly with customers to meet their requirements.
• Register and resolve customer complaints with support from technical and services teams.
• Promote RHI Magnesita’s image and products.
• Report and act on non‑conforming services or products.
• Record and report daily and monthly refractory performance and costs.

What We Offer

At RHI Magnesita, we are the acknowledged industry leader in innovative technology. Our company is defined by people, and we value collaboration, openness, and initiative. As a valued employee, you will benefit from:

• A varied and challenging role within the world market leader driving positive change.
• Opportunities to shape the future of the industry leader in innovative technology.
• Empowerment to take responsibility and drive your own career success.
• A global network of colleagues to learn, lead, and build with.
• A respectful, open environment with transparent decision‑making processes.
• Direct communication and collaboration supported by our award‑winning employee app.

About RHI Magnesita

RHI Magnesita is the global leader in high‑grade refractory products, systems, and services. Formed through the combination of RHI and Magnesita, we employ over 20,000 people across 40+ countries and generate revenues of € billion. We are the driving force of the refractory industry, combining cutting‑edge technology with the expertise of our people.