Training Manager

Life Pharmacy; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail pharmacy in Dubai seeks an experienced Training Specialist to design and deliver training for front-line staff, including pharmacists and customer service executives. Responsibilities include conducting induction programs, facilitating ongoing training, and providing targeted coaching. Ideal candidates will have a Bachelor's degree and 4–6 years of experience in a training role, preferably within retail or FMCG backgrounds.

Qualifications

• 4–6 years of experience in a training role, preferably in retail or FMCG.
• Certification in soft skills or behavioral training is an advantage.

Responsibilities

• Design effective training modules for staff.
• Conduct induction programs for new hires.
• Facilitate ongoing training sessions on soft skills.
• Provide coaching to improve customer handling.
• Collaborate with HR to identify skill gaps.

Skills

Training module design

Coaching and mentoring

Conflict resolution

Customer service training

Communication skills

Adaptability

Education

Bachelor's degree in a related field

Certification in Training & Development

Job description

Key Responsibilities

• Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
• Conduct induction programs for new hires, covering company values, SOPs, retail processes, and customer service standards.
• Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
• Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
• Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
• Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.
• Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics.
• Stay updated with industry trends in pharma retail and recommend enhancements to training content accordingly.
• Partner with the Quality and Compliance teams to ensure staff adheres to healthcare and retail regulations.

Qualifications

• Bachelor\'s degree related field with relevant certification in Training & Development is a plus.
• At least 4–6 years of experience in a training role, preferably in retail, FMCG background.

Certification in soft skills or behavioral training is advantageous.