Territory Manager

DHL Group; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading logistics company in Dubai seeks a Territory Manager responsible for generating revenue from a sales territory. The ideal candidate should possess 35 years of hard-core sales experience and excellent communication skills in English, with a background in the air express or freight forwarding industries preferred. The role involves establishing customer agreements, managing customer relations, and developing a personalized sales plan. Knowledge of Arabic is considered advantageous. A strong emphasis on professionalism and proactive customer engagement is essential.

Qualifications

• 35 years hard-core sales experience.
• Experience in a segmented service industry like air express or freight forward industry preferred.
• Knowledge of Arabic is a distinct advantage.

Responsibilities

• Act as an ambassador for DHL and attend to customer needs professionally.
• Manage customer-related information for the selling team.
• Promote DHL brand image and ensure customer agreements are established.
• Develop and implement a personal sales plan and call cycle.

Skills

Excellent communication skills in English

Strong problem solving capability

Excellent Selling Skills in a complex sale environment

Good interpersonal understanding & presentation skills

Good networking negotiation skills

Education

Degree/Diploma in business or related fields

Job description

YOUR PROFILE

• Excellent communication skills in English; knowledge of Arabic is a distinct advantage
• 35 years hard core sales experience
• Good interpersonal understanding & presentation skills
• Excellent organizational skills including ability to prioritize workload
• Demonstrated ability to use initiative/judgment to solve job related issues
• Strong problem solving capability
• Excellent Selling Skills in a complex sale environment
• Good networking negotiation skills and strong ability to impact and influence
• Experience in a segmented service industry air express industry or freight forward industry highly preferred

Education Level

• Degree/Diploma in business or related fields would be advantageous

COME JOIN THE WORLDS MOST INTERNATIONAL COMPANY

A company that pioneered crossborder express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice ranked consistently as Great Place To Work in the UAE.

Join our team and discover how an international network thats focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please visit THE ROLE

A Territory Manager is responsible for the revenue generated from a geographicallyassigned sales territory (or business portfolio) through servicing and retention of existing cargo customers and targeting new business opportunities.

YOUR TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage all customerrelated information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers relationship
• Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.
• Ensure that customers prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a renegotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
• Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance loyalty and satisfaction to measure success business fluctuation and possible business at risk.
• Take appropriate corrective action internally and/or with the customer

Required Experience

Manager