Technical Support Engineer - Troubleshoot & Train Clients

Info Resume Edge; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Specialist based in Dubai. The role involves diagnosing software, hardware, and network issues while providing outstanding customer support through various channels. Candidates should have a Bachelor's degree in Computer Science or a related field and at least 2 years of experience. Familiarity with ticketing systems and cloud services is preferred. Strong communication and problem-solving skills are essential.

Qualifications

• 2 years of experience in technical support or IT support roles.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting network configurations and protocols.

Responsibilities

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Document issues, resolutions, and maintain knowledge base articles.

Skills

Problem-solving mindset

Attention to detail

Strong analytical skills

Excellent communication skills

Interpersonal skills

Education

Bachelors Degree in Computer Science or related field

Tools

Jira

Zendesk

ServiceNow

AWS

Azure

Google Cloud

Job description

A technology solutions provider is seeking a Technical Support Specialist based in Dubai. The role involves diagnosing software, hardware, and network issues while providing outstanding customer support through various channels. Candidates should have a Bachelor's degree in Computer Science or a related field and at least 2 years of experience. Familiarity with ticketing systems and cloud services is preferred. Strong communication and problem-solving skills are essential.