Technical Support Engineer - Emergency Lighting

Eaton Corporation; Dubai; On-site; AED 180,000 - 220,000; Full time

Job summary

A leading power management company in Dubai is seeking a skilled Technical Support Engineer to provide expertise in emergency lighting products. The ideal candidate will have over 10 years of experience in technical roles and will be responsible for troubleshooting, customer support, and ensuring compliance with regulations. This role offers career development opportunities in a company committed to diversity and sustainability.

Benefits

Annual mentoring program

Eaton University for ongoing learning

Recognition system

Hybrid worktime model

Qualifications

• 10 years experience in a Technical Role with expertise in Emergency Lighting Systems.
• UPS service experience is a plus.

Responsibilities

• Provide technical support and expertise to customers regarding emergency lighting products.
• Troubleshoot technical issues related to emergency lighting systems.
• Conduct product demonstrations and training sessions.
• Collaborate with sales team for customer requirements.
• Assist in the development of technical documentation.
• Stay updated with industry trends and product developments.
• Ensure compliance with local regulations for emergency lighting systems.

Skills

Technical knowledge on Emergency Lighting

Installation and commissioning experience

Presentation skills

Communication skills

Electrical products instrumentation knowledge

PC literate

Education

Bachelor Engineering Degree - Electrical, Mechanical, or Industrial

Job description

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai , which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are seeking a highly skilled and motivated Technical Support Engineer to join our Emergency Lighting Services team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.

What you’ll do:

• Provide technical support and expertise to customers and internal teams regarding emergency lighting products and solutions.

• Troubleshoot and resolve technical issues related to emergency lighting systems.

• Conduct product demonstrations, training sessions, and technical presentations for customers and partners.

• Collaborate with the sales team to understand customer requirements and provide technical solutions.

• Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.

• Stay up-to-date with industry trends, product developments, and emerging technologies in emergency lighting.

• Ensure compliance with local regulations and standards for emergency lighting systems.

• Provide feedback to the product development team based on customer interactions and technical issues.

Qualifications:

• Bachelor Engineering Degree - Ideally Electrical, Mechanical, or Industrial.

• • 10 years experience in Technical Role with expertise in Emergency Lighting Systems

• UPS service experience is a plus

**Skills:**

• Technical knowledge, installation and commissioning experience with Emergency Lighting

• Presentation skills

• Communication skills

• Electrical products instrumentation knowledge

• PC literate

\#LI-SA2**What we offer:**

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry

• Work in a company that is commitment to Inclusion & Diversity and Sustainability

• Annual mentoring program, Eaton University, a reward, and recognition system

• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

• Strong, agile and diverse team locally and globally

• Strong processes and state-of-the-art systems and tools

• Structured employee development processes, open feedback culture with development plans

• Detailed induction support and well-structured onboarding

• Balance your work and life with a hybrid worktime model

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.