TECHNICAL SUPPORT

NADIA GLOBAL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT consultancy in Dubai is seeking a technically skilled IT Support Specialist. You will manage and support internal IT systems, with a focus on Excel-based reporting and SQL database management. The ideal candidate will provide user support, ensure smooth IT operations, and contribute to data-driven decision-making. Strong problem-solving skills and experience in IT support are essential for this role.

Qualifications

• Proven experience in IT support or helpdesk roles.
• Proficiency in Microsoft Excel including pivot tables and macros.
• Strong knowledge of SQL for querying databases.

Responsibilities

• Provide first-line technical support to staff.
• Maintain and troubleshoot Microsoft Windows systems.
• Develop Excel-based reports and dashboards.

Skills

IT Support Experience

Microsoft Excel

SQL Knowledge

Problem-Solving Skills

Communication Skills

Tools

Power BI

Job description

Overview

Our Client is seeking a technically skilled and detail-oriented IT Support Specialist to manage and support internal IT systems, with a strong emphasis on Excel-based reporting and SQL database management. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.

Responsibilities

• Provide first-line technical support to staff across hardware, software, and network issues.
• Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
• Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
• Write and optimize SQL queries for data extraction, reporting, and system integration.
• Assist in onboarding new employees with system access and setup.
• Monitor system performance and apply updates, patches, and security configurations.
• Document technical issues and resolutions for future reference.
• Collaborate with other departments to understand and support their IT and data needs.

Required Skills & Qualifications

• Proven experience in IT support or helpdesk roles.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
• Strong knowledge of SQL for querying and managing databases.
• Familiarity with Windows OS, networking, and office hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

Preferred

• Experience with ERP or CRM systems.
• Knowledge of data visualization tools Power BI.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.