Technical Solution Analyst I - UAE National

Jordan Dreams; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

A global leader in cloud solutions is seeking a Technical Solution Analyst I in the United Arab Emirates. In this role, you will perform troubleshooting investigations on front-end applications and backend systems, document activities, and communicate effectively with clients and team members. The ideal candidate should possess troubleshooting skills, effective communication abilities, and a collaborative spirit. This position offers competitive benefits and an inclusive workplace environment.

Benefits

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Qualifications

• Experience with front-end applications and backend troubleshooting.
• Ability to gather information and document investigation results.
• Strong verbal and written communication skills.

Responsibilities

• Perform troubleshooting investigations on front-end applications.
• Capture log files and query database tables.
• Document activities and collaborate with teams.

Skills

Troubleshooting

Effective communication

Collaborative teamwork

Tools

Troubleshooting tools

Database query tools

Job description

We are excited to hire Technical Solution Analyst I at Oracle Health.

As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

You will communicate effectively verbally and in writing to clients and internal stakeholders.

You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.