Technical Sales and Service Lead

IFFCO Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beverage company in the UAE is seeking a Service Engineer to ensure the maintenance and operational efficiency of dispensing machines. The ideal candidate has extensive experience in customer service and equipment maintenance, particularly in beverage operations. Responsibilities include procurement, asset tracking, and inventory management, while driving customer satisfaction and operational improvements.

Qualifications

• Minimum 8 years of experience in customer service or related fields.
• At least 5 years in post-mix operation, specifically for fountain beverages.
• Experience in maintenance operations for beverage equipment.

Responsibilities

• Ensure procurement of Dispensing Machines and liaise with vendors.
• Manage asset tracking and operational efficiency.
• Oversee warehouse and inventory management.

Skills

Customer service

Refrigeration knowledge

PLC control

Strong documentation skills

Effective communication

Education

B.Tech or M.Tech

Job description

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Service Engineer is primarily responsible for ensuring all the machines in the market meet the sales forecast. He is also responsible for the maintenance and upkeep of assets in the market to improve service standards.

• Responsible for procurement of Dispensing Machines across countries – liaising with sales team, central purchase, and vendors.
• Asset tracking – data compilation of purchase and movement of machines, spare parts, and fleet.
• Operational efficiency – manpower and fleet productivity.
• Warehouse and inventory management.
• Development of new products, vendors, and innovations of existing products.
• Control expenses related to Capex, repair, and maintenance.
• Training manpower on technical skills and customer orientation on a continuous basis.

Key Performance Indicators (KPIs)

• Maintenance response time
• Customer satisfaction index score
• Net Promoter Score
• Machine turnaround time / repair time (number of days taken to repair a machine off-site)

Work Experience Requirements

• Minimum 8 years of experience in customer service, refrigeration, or PLC control.
• At least 5 years of experience in a post-mix operation, specifically fountain beverages. Knowledge of water filtration is a plus.

Qualifications

B.Tech or M.Tech

Experience in maintenance operations for beverage equipment

Spare parts management for beverage equipment

Knowledge of equipment maintenance processes and operations

Strong documentation and reporting skills

Effective communication skills

Self-management and team management abilities

Planning and decision-making skills

Customer-centric approach

Ownership and result-oriented mindset

Business Unit: IFFCO Beverage Solutions (4678)