Technical Customer Support

Splash Software; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading software company in Dubai is seeking a Technical Support professional to assist clients with technical issues. In this role, you will provide expert troubleshooting and ensure seamless support for B2B/B2C clients. Ideal candidates have experience in software support and ticketing systems, along with strong communication and problem-solving skills. The position requires flexible working hours, including nights and weekends, to maintain 24/7 support availability.

Qualifications

• Proven experience in supporting B2B/B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Fluent in English both written and verbal.
• Intermediate knowledge of HTTP API/Socket connection.
• Prior experience as a developer or in a related technical role.

Responsibilities

• Provide technical support to B2B/B2C clients ensuring high-quality service delivery.
• Accompany clients through the service integration process offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
• Work in rotating shifts including nights and weekends to ensure 24/7 support availability.

Skills

Technical troubleshooting

Communication skills

Problem-solving skills

Teamwork

Tools

Ticketing systems

Microsoft Office

Job description

Overview

Join our team as a Technical Support and play a vital role in assisting our clients with their technical issues. In this position you will provide expert troubleshooting, resolve technical issues and ensure our customers experience seamless support. We're looking for someone with strong technical knowledge, excellent communication skills and a commitment to customer satisfaction. If you're ready to make a difference and support clients in navigating technical challenges, this is the role for you.

Key Responsibilities

• Provide technical support to B2B/B2C clients ensuring high-quality service delivery.
• Accompany clients through the service integration process offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document report and resolve issues.
• Work in rotating shifts including nights and weekends to ensure 24/7 support availability.

Qualifications

• Proven experience in supporting B2B/B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Proficiency in Microsoft Office tools.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and adapt to rotating shifts.

Required Skills & Qualifications

• Language Proficiency: Fluent in English both written and verbal.
• Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
• Background: Prior experience as a developer or in a related technical role.
• Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
• Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

About the Role

• Location: Dubai Business Bay.
• Working Time: The working hours are flexible for 24 hours operations