Team Lead & Monitoring & Reporting

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency in the UAE is seeking a Team Lead – Monitoring & Reporting to manage media monitoring operations. The role involves overseeing reporting, task allocation, and quality assurance, while ensuring outputs align with organizational needs. The ideal candidate should have 7-8 years of experience in media monitoring and be proficient in Arabic and English. Strong knowledge of analytics tools and the UAE context is essential. Competitive compensation is offered.

Qualifications

• Bachelor’s degree in Media Studies, Communications, or a related field.
• 7-8 years in media monitoring, media intelligence, or digital analysis.
• Strong experience with analytics platforms like Talkwalker or Meltwater.
• Excellent reporting skills and trend interpretation abilities.
• Proficient in Arabic and professional-level English.
• Experience in planning and quality control.

Responsibilities

• Oversee end-to-end media monitoring operations.
• Ensure timely and accurate reporting aligned with reputational risk standards.
• Lead task allocation, quality assurance, and escalation of sensitive issues.

Skills

Media monitoring

Digital analysis

Social listening

Structured reporting

Trend interpretation

Bilingual Arabic and English

Task allocation

Coaching

Education

Bachelor’s degree in a relevant field

Tools

Talkwalker

Meltwater

Sprinklr

Brandwatch

BuzzSumo

Hootsuite

GA4

Similarweb

SEMrush

Job description

Role Overview

The Team Lead – Monitoring & Reporting is responsible for overseeing end-to-end media monitoring operations, ensuring timely, accurate, and risk-aware reporting. The role leads intake prioritization, task allocation, quality assurance, and escalation of sensitive issues, while aligning monitoring outputs with organizational needs and reputational risk standards.

Requirements

• Bachelor’s degree in Media Studies, Communications, Journalism, International Relations, Data Analytics, Political Science, or a related field (required).
• 7 to 8 years in media monitoring, media intelligence, digital analysis, or social listening.
• Strong hands-on experience with monitoring and analytics platforms such as: Talkwalker, Meltwater, Sprinklr, Brandwatch, BuzzSumo, Hootsuite, GA4, Similarweb, SEMrush (or equivalent)
• Excellent structured reporting skills with strong trend interpretation (volume, peaks, narratives, engagement).
• Excellent Arabic and professional-level English.
• Proven experience in planning, task allocation, coaching, and quality control.
• Strong UAE/GCC contextual knowledge and sound judgment in reputational risk and escalation decisions.
• Relevant professional certifications in media monitoring, digital analytics, social listening, or risk analysis are an advantage