Talent Pool (Chinese Speaker) - Front Office - Ciel Dubai Marina, Vignette Collection

The First Group Hospitality; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Dubai seeks a Front Desk Associate to welcome guests and manage check-in/out processes. You will provide exceptional customer service and handle guest inquiries. Required skills include fluency in Chinese and strong communication abilities. Experience in hospitality is a plus. This role offers opportunities for growth within a dynamic team focused on delivering exceptional experiences.

Qualifications

• Fluency in Chinese is essential; English proficiency is preferred.
• Previous experience in hospitality is a plus but not mandatory.
• Strong communication and interpersonal skills required.
• High standards of personal grooming and hygiene expected.

Responsibilities

• Welcome guests with warmth and professionalism.
• Perform check-in and check-out procedures efficiently.
• Manage guest accounts, billing, and payments accurately.
• Provide information on hotel facilities and local attractions.
• Coordinate with departments to meet guest needs.
• Handle guest feedback and emergencies with empathy.
• Maintain front desk security and confidentiality.
• Monitor lobby cleanliness and presentation.
• Support guest arrivals and departures.
• Upsell rooms and services based on preferences.

Skills

Fluency in Chinese

English proficiency

Strong communication and interpersonal skills

Passion for customer service and teamwork

High standards of personal grooming and hygiene

Willingness to work in a fast-paced environment

Flexibility to work shifts and weekends

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award‑winning upscale hotels, signature restaurants, and distinctive leisure destinations, we

are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long‑term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

• Welcome guests with warmth and professionalism

• Perform check‑in, check‑out, and reservation procedures efficiently

• Manage guest accounts, billing, and payments with accuracy

• Provide information on hotel facilities, services, and local attractions

• Coordinate with other departments to meet guest needs (e.g., housekeeping, concierge)

• Handle guest feedback, complaints, or emergencies with empathy and discretion

• Maintain front desk security and confidential guest information

• Monitor lobby cleanliness and presentation

• Support guest arrivals and departures including luggage assistance

• Upsell rooms and services based on guest preferences and availability

Desired Skill & Expertise

• Fluency in Chinese is essential; English proficiency is preferred

• Previous experience in hospitality is a plus but not mandatory

• Strong communication and interpersonal skills

• Passion for customer service and teamwork

• High standards of personal grooming and hygiene

• Willingness to work in a fast‑paced, guest‑focused environment

• Flexibility to work shifts, weekends, and public holidays