Supervisor

Flip retail; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading retail firm located in Dubai seeks a Customer Care Supervisor to support management in achieving departmental objectives. In this hybrid role, you will provide training to team members, monitor performance, and assist customers with key queries and solutions. The ideal candidate should have strong communication skills and experience in customer service management, focused on enhancing customer satisfaction and operational efficiency.

Qualifications

• Experience in customer service management.
• Ability to maintain departmental goals and objectives.
• Strong interpersonal skills for customer communication.

Responsibilities

• Support management in maintaining departmental goals.
• Provide training and education to team members.
• Monitor team performance and implement corrective actions.
• Assist customers with key issues and solutions.
• Ensure compliance with necessary training and quality standards.

Job description

Overview

Customer Care Supervisor Job. Consumer Treatment Manager Job Boston Scientific's hybrid work environment includes remote and also onsite duties. By putting on this placement, you will certainly have the opportunity to discuss your favored functioning area with your Talent Purchase Professional. Remote Qualified: Crossbreed Onsite Location(s): Dubai, AE Job Place: Dubai, United Arab Emirates

Responsibilities

• Purpose Statement: The core purpose of this function is to sustain the Consumer Provider Supervisor to preserve the goals as well as goals of the department.
• Sector Knowledge: Provides continuous tools and education to staff member to ensure approximately day sector, product knowledge. Has a wide understanding of sector trends and their influence on local/regional sales activities.
• Service Monitoring: Supports the supply chain management tasks. Keeps an eye on group performance on a recurring basis, launching restorative actions, preparing reports, summaries, analysis and documentation on team administration. Monitors service signs. Provides team development to fit developing customer demands and chances for enhancement. Ensures the effective execution of customer documents, vital contacts, reports and business policies. Carries out division approaches as well as activities. Keeps expenses to ensure department purposes are fulfilled within budget plan. Recommends process/procedural improvements. Offers regular monthly records on tasks.
• Sarbanes Oxley: Audit 404: Check quarterly the process in respect with the treatment. Implement correctives actions. Archive needed files.
• Quality & Training: Joins driving high quality recognition in every employee, while leading the neighborhood organization in the direction of improved performance and customer-oriented initiatives. Co-ensures that workers are notified of all required training as well as high quality obligations with HR Manager - Tracks conclusion of mandatory training.
• Customer Activities: Offers frontline assistance for consumers for crucial concerns, consignment issues as well as value-added services. Evaluations customer needs and supports others to achieve expected outcomes. Instructs others to understand customer trouble resolving tasks. Maintains solid interpersonal abilities in communicating with the customer. Proactively supports division efforts by aiding in the training and influencing their group.

Job Segment: Supply Chain Manager, Supply Chain, Manager, Supply, Customer Care, Operations, Monitoring

Important notices

This job posting also includes other unrelated postings and notices that are not part of this role description and may be from external sources.