Store Supervisor

Beside Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai is seeking a Store Supervisor to support the Management Team in achieving operational targets. The role involves delivering excellent customer service, managing store activities, and training staff. Candidates should have a minimum of two years of retail experience, preferably in fashion, and a strong understanding of local culture. The ideal candidate will be proficient in MS Office and knowledgeable about current fashion trends.

Qualifications

• Minimum 2 years of experience in a similar role; experience within a similar brand preferred.
• Local retail experience in fashion is mandatory.
• Knowledge of changes in fashion trends.

Responsibilities

• Support the Management Team to achieve store and KPI targets.
• Provide exemplary customer service by following policies and product information.
• Manage operational side of the store and administrative areas.

Skills

Customer service

Team management

Product knowledge

MS Office

Local culture knowledge

Job description

Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of Premium brands like Diesel, Fred Perry, Pinko, Scotch & Soda, Puma, Geox, Longchamp and Aape.

Store Supervisor

The purpose of the role is to support the Management Team in achieving store targets, through effective management (of the store team) compliance with the organizational policies and procedures.

Responsibilities

• Support the Management Team in achieving store and KPI targets in order to meet the overall organizational objectives.
• Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships.
• Support the Management Team in managing the operational side of the store as well as managing administrative areas such as staff scheduling, coordination with suppliers, contractors etc in order to ensure the smooth running of the store.
• Support the Management Team in conducting technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements etc.
• Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues, availability in order to provide excellent customer service.

Qualifications

• Minimum 2 year’s experience in a similar role. Experience within a similar brand preferred
• Local retail experience mandatory in Fashion is mandatory
• Well versed in MS Office
• Knowledge of the local culture and sensitivities. Knowledge of fashion
• Knowledge of changes in fashion trends