Senior Team Lead Rider

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a seasoned Sr. Team Lead Rider to oversee onboarding and compliance operations across the UAE. This full-time position requires strong leadership and experience in large-scale operations, particularly in last-mile delivery or e-commerce. The ideal candidate will manage daily operations, develop processes, and collaborate with internal and external stakeholders to ensure compliance and operational excellence. If you are passionate about leading teams and driving improvements, we want to hear from you.

Qualifications

• Bachelor's Degree required; Master's preferred.
• 2-3 years of experience in large-scale operations ideally in last-mile delivery, e-commerce, or mobility tech.
• Demonstrated experience managing senior operations staff and cross-functional projects.

Responsibilities

• Oversee front-line onboarding and compliance operations across the UAE.
• Lead and manage the daily operations of rider onboarding and compliance functions.
• Develop, implement, and monitor processes for seamless onboarding and compliance.
• Establish KPIs and monitor onboarding velocity and compliance.
• Anticipate backlogs and implement solutions to mitigate operational delays.
• Provide regular reporting and analysis to senior leadership.
• Supervise the Onboarding Lead and Compliance Admin.
• Collaborate with stakeholders and external partners.

Job description

Role Summary

The Sr. Team Lead Rider is a critical lead role responsible for overseeing front-line onboarding and compliance operations across the UAE. This position ensures that every rider entering the fleet meets mandated requirements while simultaneously maintaining operational throughput audit readiness and compliance integrity.

Whats On Your Plate

• The role requires strong leadership the ability to balance speed with accuracy and a commitment to continuous process improvement.
• Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.
• Develop implement and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.
• Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.
• Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.
• Provide regular reporting analysis and recommendations to senior leadership to enhance onboarding and compliance outcomes.
• Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.
• Partner with internal stakeholders (Legal Operations HR City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.

Qualifications

What Did We Order

Education & Experience

• Bachelors Degree required; Masters preferred.
• 23 years of experience in large-scale operations ideally in last-mile delivery e-commerce or mobility tech.
• Demonstrated experience managing senior operations staff and cross-functional projects.

Core Competencies

• Operational Leadership & Strategic Foresight: Ability to drive day-to-day execution while shaping long-term direction.
• Analytical Mindset: Skilled in leveraging data and dashboards not only to measure performance but also to translate insights into action.
• Stakeholder Management: Proven ability to influence align and build trust across teams and with external partners.
• People & Process Development: Passion for coaching teams building scalable frameworks and raising the bar for compliance and operational excellence in a high-growth fast-paced environment.

Remote Work

No

Employment Type

Full-time