Senior Manager Sales Operations & Strategy

Delivery Hero; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

An international food delivery company in Dubai is seeking a Senior Manager of Sales Operations & Strategy. This leadership role is critical to the commercial success in the UAE, focusing on P&L management, sales strategy, and team capability building. The ideal candidate has 8-12 years of sales and operations experience in a high-growth environment, with strong analytical skills and experience managing key performance metrics. This full-time position does not allow for remote work, and offers a high-ownership environment to drive significant impact.

Qualifications

• 8-12 years in sales strategy or commercial operations.
• Proven P&L outcomes and performance systems experience.
• Exceptional analytical and planning skills.

Responsibilities

• Own the sales OKR and KPI lifecycle and variance analysis.
• Lead cross-functional performance reviews with stakeholders.
• Oversee NCR revenue performance tracking and margin management.

Skills

Sales strategy

Commercial operations

Analytical skills

Problem-solving

Team leadership

Stakeholder management

Tools

Salesforce

Tableau

Excel

Job description

Role Summary

Were hiring for one of the most mission-critical leadership roles in our commercial engine Senior Manager Sales Operations & Strategy. This is not a background role; this is the structural backbone and control tower of the UAE food sales org directly influencing P&L delivery sales team productivity strategic execution and performance culture. Youll act as the trusted operator to the Director of Sales work directly with regional leadership and serve as the key enabler for our commercial success.

This role demands sharp strategic thinking high ownership and hands‑on execution across multiple high-impact domains from sales OKRs to P&L management strategic project leadership to team capability building.

Whats On Your Plate

What Youll Own

1. Commercial Performance Governance

• Own the sales OKR and KPI lifecycle from quarterly target setting and MPR/WPR alignment to bonus payout execution and variance analysis.

• Lead and evolve weekly and monthly performance reviews with Sales Partner Ops Marketing and Regional driving accountability and commercial alignment.

• Unearth insights proactively with the primary objective of enabling systematic and scalable unlocks across process revenue and resourcing.

2. Sales Strategy & Execution Engine

• Design and deploy national go-to-market interventions across the funnel (for eg. Cold Start Price Parity MQI Inventory Health and Ad Revenue).

• Collaborate with city sales leaders to orchestrate pipeline hygiene improve sales funnel conversion and reduce leakage across IC levels.

3. NCR P&L Ownership

• Fully accountable for NCR revenue performance tracking margin‑impacting levers identifying white‑space and proactively escalating risks.

• Work closely with finance and analytics to ensure accurate forecasting margin visibility and scenario planning.

4. Operational Excellence

• Identify and resolve bottlenecks across BAU sales ops workflows (e.g. Salesforce cleanups account hierarchies onboarding SLAs).

• Simplify automate and elevate from process fixes to systemic tools adoption (e.g. AMC tPro workflows downranking).

5. Strategic Projects & Product Co‑Ownership

• Drive the development and execution of UAE‑led innovations like AMC tStar Cold Start Automations and partner app enhancements.

• Serve as the local business voice in regional product builds from ideation to roll‑out ensuring alignment with UAE needs.

6. Data Fluency & Decision Infrastructure

• Build and lead with data: Leverage Salesforce Tableau and Excel to create dashboards identify gaps and tell stories with numbers.

• Champion a quantification‑first mindset across the commercial org (80% data‑led decisions).

7. Stakeholder & Influence Leadership

• Be the bridge between UAE Sales and Regional / DH stakeholders collaborating across Product Finance Strategy and Ops.

• Influence upwards and across with structured thinking high EQ and business clarity.

8. Team Leadership & Capability Building

• Lead a high‑performing team with a strong emphasis on coaching skill‑building and ownership development.

• Empower city teams with structured tools training and clarity to execute smarter faster better.

Qualifications

You Bring

• 812 years in sales strategy commercial operations or general management preferably in high‑growth tech consulting or marketplaces.

• Proven experience owning and driving P&L outcomes performance systems and large‑scale cross‑functional initiatives.

• Exceptional planning analytical and problem‑solving skills—you see around corners and act ahead of the curve.

• Comfortable navigating ambiguity and shifting priorities while maintaining high standards and crisp execution.

• Strong working knowledge of Salesforce Tableau Excel and storytelling through data.

• A builders mindset—you dont just manage systems you evolve them.

What Sets You Apart

• You operate at the intersection of strategy and hustle: intellectually sharp yet execution‑focused.

• You create order out of chaos your work doesnt just deliver results; it builds future‑proof structures.

• Youre a trusted operator and strategic thought partner comfortable challenging ideas aligning stakeholders and influencing decisions.

• You grow people by raising the bar coaching for performance and giving your team room to lead.

• This is not a support function. This is a seat at the table.

• If you thrive in high‑ownership environments and want to shape the future of one of the largest commercial machines in the region this is your role.

Remote Work

No

Employment Type

Full‑time