Specialist- Legal & Police OPS (Emiratized Role)

First Abu Dhabi Bank; Abu Dhabi; Sur place; AED 67 000 - 100 000; Plein temps

Résumé du poste

A leading bank in the UAE is seeking a dedicated back office specialist to perform account maintenance and support banking operations. Responsibilities include ensuring adherence to policies, responding to customer complaints, and maintaining high quality standards. The ideal candidate should possess a High School diploma with 1-2 years of experience in back office or front line roles, along with excellent communication skills in English and/or Arabic. This position is full-time and requires a strong team spirit.

Qualifications

• 1-2 years experience in back office or front line desk; candidates without experience will be considered.
• Excellent communication skills in English and/or Arabic.
• Knowledge of bank operations and administration.
• Knowledge of bank operations and administration.
• Strong documentation and multitasking abilities.

Responsabilités

• Perform account maintenance and opening for Retail ELITE & GPB segments.
• Ensure adherence to policies and procedures.
• Update status and reasons for rejection if applicable.
• Ensure self-punctuality and discipline in tasks.
• Adhere to policies and procedures at all times.
• Attend training programs and development opportunities.
• Complete functions with integrity and meet turnaround times.
• Communicate efficiently with internal and external departments.
• Review/validate documents before action within agreed TAT.
• Update status and reasons for rejection by email or workflow system.
• Take on additional work to support the department goals.
• Stay updated with new UAE Central Bank regulations.
• Resolve customer complaints with effective solutions and follow-up.
• Receive feedback professionally and act on it.
• Assist line manager with corrective and preventive actions.
• Ensure guidelines and procedures are followed to satisfy auditors.

Connaissances

Customer Service

Problem Solving

Documentation Skills

Multitasking

Market Knowledge

Presentation Skills

Conflict Resolution

Resolving Conflict

Multitasking

Formation

High School / Diploma

Outils

MS Word

MS Excel

MS PowerPoint

Description du poste

Perform back office tasks such as account maintenance/account opening for Retail ELITE & GPB (Islamic & Conventional ) segment & SME for Islamic segment /NHL and CCQ data entry etc as per the process and guidelines provided by the Operation & WAH Centre Leadership.

To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization to assist and to meet business expectations of operations process related to transactions on a daytoday basis to provide better services.

Possessing a strong team spirit and motivation environment.

Principal Duties & Responsibilities

• Ensure selfpunctuality and disciplines.
• Ensure adherence of policies and procedures.
• Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School.
• Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level.
• Establish efficient communications with internal and external related departments.
• Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT.
• Update the status and reason for rejection if any by email OR Workflow system.
• Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals.
• Stay abreast with any new regulations/ obligations by the Central Bank of UAE.
• Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services.
• Receive and work on feedback from Team Leaders Supervisors Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement motivation and support.
• Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and elevate the same whenever received
• Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors.

Qualifications

• High School / Diploma in any discipline. 1 2 years experience in back office OR front line desk. Candidate without experience will also be considered.
• Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Resolving Conflict Multitasking.
• Excellent communication skills in English &/or Arabic.
• Team player.
• Knowledge of bank operations & Administration.
• Good knowledge of system and in technical areas.
• Presentation skills.
• Good knowledge in MS. Word Excel and Power point

Remote Work

No

Employment Type

Fulltime