Specialist, Community and Social Ops

Exinity; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A dynamic fintech company based in Dubai is seeking a Community Manager to oversee daily interactions across X, Discord, and Telegram. The ideal candidate will have hands-on experience managing online communities and possess strong writing skills under time constraints. Responsibilities include moderating debates, creating content, and coordinating with various teams to enhance community engagement. The role offers a hybrid work policy, competitive salary, and a comprehensive benefits package.

Benefits

Hybrid Working Policy

Discretionary performance related bonus

Personalized Flex-Benefits

Comprehensive leave package of 40 days

Qualifications

• Hands-on experience running X Discord and Telegram communities.
• Demonstrated ability to write clearly and concisely under pressure.
• Experience in conflict de-escalation and maintaining engagement.

Responsibilities

• Manage daily community interactions across X, Discord, and Telegram.
• Moderate discussions, maintaining a competitive environment.
• Create and manage engaging content to build community presence.

Skills

Community management

Crisp writing in English

Moderation skills

Operational discipline

Tools

Scheduling tools

Macro libraries

Link shorteners

CapCut

Job description

About PiP

PiP is an AI platform for smarter investing built around a swarm of specialized agents that cut through hype and noise. The brand promise is simple: a hedge fund in your pocket. The platform focuses on clarity, speed and convictions showing how decisions are made via a transparent Swarm Box rather than a black box. Market Mavericks is the live simulated trading sandbox where users can experience the swarm in action and learn without real-market risk. PiP’s framework ingests and interprets large-scale market data (millions of points daily) and is not off-the-shelf AI.

Role Summary

Own the daily pulse of PiP across X, Discord and Telegram. You’ll turn our cadence into a ritual: clear prompts, smart countdowns, crisp explanations of mechanics (e.g. lineup drafts, swaps) and polished result spotlights. You’ll keep channels sharp, enforce disclaimers (simulated market / NFA) and route product feedback quickly. You’ll coordinate with Design/Motion Copy and Creator Partnerships so the right asset hits the right channel at the right moment. Calm under pressure, concise under time, and allergic to fluff.

What You’ll Do

• Run the daily cadence on X/Discord/TG: prompts, countdowns, spotlights and post-cutoff recaps. Label clearly: distinguish platform news (PiP swarm, Swarm Box research drops) from the Market Mavericks sandbox.
• Moderate with backbone: set rules, remove spam, keep debate competitive—not toxic.
• Reply macros: maintain fast on-brand answers for FAQs, edge cases and policy clarifications.
• Disclaimers by default: simulated markets/NFA on performance or trade-related posts.
• Creator boosts: coordinate with the KOL PM to amplify approved creators; verify assets, links and attributions.
• Channel hygiene: manage threaded discussions, pins, channel descriptions, role/permission hygiene (Discord); bot basics (TG/Discord).
• Light content ops: crop a card, add subtitles, trim a 10–20s clip when editors are offline.
• Escalate & close the loop: collect bugs/requests, post concise summaries to the team, update the community when fixed.
• Basic link discipline: use provided short links; never post a raw or wrong link.

Qualifications

What You’ll Bring
Must-Haves:

• Hands-on experience running X Discord and Telegram communities for a product, game or creator brand.
• Crisp writing in English – short, punchy, clear under time pressure.
• Moderation chops: conflict de-escalation without killing momentum.
• Operational discipline: scheduling tools, macro libraries, link shorteners and quick editors (CapCut/Canva/ScreenStudio or similar).
• Comfort with roles/permissions (Discord), bots (Discord/TG) and Threads/Spaces basics (X).
• Strong sense for brand lines: what’s platform vs sandbox, when to add disclaimers and when to escalate.

Nice to Have:

• Arabic and/or GCC community experience.
• Background with fintech markets or competitive gaming communities.
• Light motion/thumbnail skills; taste for mobile-first typography.
• Experience supporting KOLs (briefs, approvals, link checks).

Additional Information

BENEFITS & PERKS

We believe in fairly compensating all our people by providing them with a world-class health insurance plan and a range of both core benefits and flex benefits for individual preferences. You will receive:

• Hybrid Working Policy

• Discretionary performance related bonus

• Personalized Flex-Benefits

• A focus on your wellbeing including talks and access to self-development tools.

• Medical insurance for employees.

• Comprehensive leave package of 40 days inclusive of Public Holidays

What You Will Love About This Role

• Freedom to succeed is our core belief. It’s not just a promise we make to our clients and partners but to our people too. In this role you will LEAP:

• Learn (e.g. from each other, from new projects).

• Exchange (e.g. information and best practices in an open-minded environment).

• Advance (e.g. by developing skills and accepting greater responsibilities/ career progression and diversification).

• Prosper (e.g. by acquiring skills, nurturing a team of people).

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Remote Work : No

Employment Type : Full-time