Spare Parts Sales Counter Executive

Auto Parts Market LLC-FZ; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An automotive e-commerce platform in Dubai is looking for a Spare Parts Sales Counter Executive. The ideal candidate will assist customers via WhatsApp, providing guidance on parts and facilitating online orders. Candidates should have 2–3 years’ experience in automotive spare parts sales and strong communication skills in English. This role offers a stable work environment and opportunities for growth.

Benefits

Stable, supportive working environment

Opportunity to grow with a fast-expanding automotive e-commerce platform

Training on online tools

Bonus system

Qualifications

• 2–3 years of experience working at a spare parts shop counter in UAE.
• Strong knowledge of Japanese, Korean, European, and American car spare parts.
• Good communication skills in English; Arabic or Hindi/Urdú is a plus.

Responsibilities

• Handle customer inquiries through WhatsApp.
• Identify the correct spare parts based on part numbers and customer descriptions.
• Assist customers in completing their orders online.

Skills

Strong knowledge of automotive spare parts

Ability to read and search OE numbers

Experience using parts catalogues

Fast and accurate parts lookup

Customer handling skills

Good communication in English

High accuracy and attention to detail

Ability to offer alternatives

Familiarity with pricing, stock checking

Comfortable using WhatsApp

Ability to work under pressure

Basic computer skills

Problem-solving mindset

Job description

Job Vacancy:

Spare Parts Sales Counter Executive

Location: Dubai, UAE

Company: Auto Parts Market LLC-FZ

Auto Parts Market is looking for a Spare Parts Sales Counter Executive with strong experience in automotive spare parts sales. Your main job will be to assist customers through WhatsApp, help them find the correct parts, check availability, and guide them through our online store.

Key Responsibilities

• Handle customer inquiries through WhatsApp, acting just like a counter salesperson—but online.
• Identify the correct spare parts based on part numbers, chassis numbers, and customer descriptions.
• Quickly search, verify, and match parts in our system and online store.
• Provide alternatives (OEM/aftermarket) and inform customers about delivery times and pricing.
• Assist customers in completing their orders online.
• Coordinate with the procurement team when items are not readily available.
• Maintain updated knowledge of fast-moving parts, brands, and common UAE vehicle models.

Requirements

• 2–3 years of experience working at a spare parts shop counter in UAE (mandatory).
• Strong knowledge of Japanese, Korean, European, and American car spare parts.
• Ability to read and search by OE numbers, brand numbers, and cross-references.
• Experience dealing with walk-in and Whatsapp customers.
• Good communication skills in English; Arabic or Hindi/Urdú is a plus.
• Ability to work in a fast-paced environment and respond quickly to customers.

What We Offer

• Stable, supportive working environment
• Opportunity to grow with a fast-expanding automotive e-commerce platform
• Training on our online tools
• Bonus system

Skills

• Strong knowledge of automotive spare parts for Japanese, Korean, European, and American vehicles
• Ability to read and search OE numbers, aftermarket numbers, and cross-reference parts
• Experience using parts catalogues (Toyota EPC, Nissan FAST, Hyundai/Kia, Mercedes, BMW, etc.)
• Fast and accurate parts lookup using part number, chassis/VIN, or vehicle details
• Customer handling skills, similar to traditional spare parts counter roles
• Good communication in English (Arabic, Hindi, Urdu, or Malayalam is an advantage)
• High accuracy and attention to detail when matching parts
• Ability to offer alternatives (OEM vs aftermarket) when needed
• Familiarity with pricing, stock checking, and availability coordination
• Comfortable using WhatsApp, online store systems, and digital tools
• Ability to work under pressure and manage multiple customer chats at the same time
• Basic computer skills (searching, typing, uploading, updating availability)
• Problem-solving mindset to help customers who don’t know the exact part number