Solutions Engineer

WebEngage; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A leading customer data platform provider is seeking a Solutions Engineer to bridge customer needs with platform capabilities. This role involves working with Sales, Business Development, Marketing, and Product teams to craft tailored solutions and demonstrate WebEngage's impact on business outcomes. Candidates need fluency in Arabic and English, with a solid background in Pre-Sales Solutions Engineering, CRM ecosystems, and cloud platforms. This position offers a collaborative environment and opportunities for professional growth.

Benefits

Best in class medical insurance

Cutting-edge tools and mentorship

Contemporary leave policy

Qualifications

• 5 years of experience in Pre‑Sales Solutions Engineering or Technical Consulting preferably in SaaS MarTech, CDP or Analytics.
• Strong understanding of Customer Data Platforms (CDPs), data architecture and integration frameworks.
• Excellent presentation, communication and documentation skills.

Responsibilities

• Lead technical discovery and solutioning sessions with prospects.
• Deliver impactful product demonstrations and presentations.
• Execute Proofs of Concept (POCs) to validate integration performance.

Skills

Fluency in Arabic and English

Technical Consulting Skills

Problem-Solving Abilities

Presentation Skills

Education

Bachelor’s degree in Computer Science, Engineering or related technical field

Tools

CRM ecosystems

Cloud platforms

Job description

Location: Riyadh/Dubai

Region: MENA

Reports to: Head of Pre-Sales EMEA

About Us

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near‑profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data engage with customers across multiple channels and personalise every message including in‑line content on the web / mobile apps. We work with thousands of brands worldwide across industries like E‑Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare and Online Retail. One of the hottest global SaaS companies we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021. We’re growing 100% year‑on‑year presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon in‑the‑ring view of building a company to last.

About the Role

As a Solutions Engineer you’ll serve as the technical bridge between customer needs and WebEngage’s platform capabilities. You will collaborate closely with Sales, Business Development, Marketing and Product teams to understand customer requirements, design tailored solutions and demonstrate how WebEngage drives business impact. This role demands a strong mix of technical expertise, consultative problem solving and storytelling with the ability to engage confidently across technical, marketing and executive audiences.

Key Responsibilities

• Lead technical discovery and solutioning sessions with prospects to understand business challenges and align them with WebEngage’s platform capabilities.
• Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders.
• Execute Proofs of Concept (POCs) to validate integration performance and measurable outcomes.
• Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams.
• Collaborate across departments: Business Development, Marketing and Market Research to identify, qualify and support the creation of Target Account Lists (TALs).
• Engage effectively with IT, marketing and business teams to align on solution architecture, data flows and implementation strategy.
• Support Sales and Partner Enablement by developing demo assets, training sessions and knowledge resources to accelerate deal cycles.
• Provide structured feedback to internal teams on customer needs, product improvements and competitive insights.
• Contribute to go‑to‑market initiatives such as events, webinars and regional workshops as a technical expert and brand advocate.

Requirements

• Fluency in Arabic and English (spoken and written) is mandatory.
• 5 years of experience in Pre‑Sales Solutions Engineering or Technical Consulting preferably in SaaS MarTech, CDP or Analytics.
• Strong understanding of Customer Data Platforms (CDPs), data architecture and integration frameworks (APIs, SDKs, data pipelines).
• Basic knowledge of AI concepts including Large Language Models (LLMs), predictive analytics and basic data science principles.
• Ability to translate technical capabilities into business value and communicate effectively with technical and executive stakeholders.
• Hands‑on familiarity with marketing automation analytics and CRM ecosystems.
• Experience with cloud platforms, data integration and web/mobile SDKs.
• Excellent presentation, communication and documentation skills.
• Strong problem‑solving abilities and a collaborative cross‑functional mindset.
• Bachelor’s degree in Computer Science, Engineering or related technical field.

Life at WebEngage

• We take transparency very seriously. Along with a full view of team goals, get a top‑level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities while maintaining a perfect work‑life balance.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting‑edge tools and mentorship (Macbook for Engagers!). Get the best in class medical insurance (with Covid Care facilities) programs for taking care of your mental health and a contemporary leave policy (beyond sick leaves).

Explore more here: you think you fit the bill. Come along let’s redefine the future of Marketing Automation! WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non‑disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or any other characteristics not mentioned hereinabove which are protected under the law of the soil.