Senior Relationship Officer (Cards & Personal Loans)

RAKBANK; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi seeks a Relationship Officer to enhance customer relationships and advise on banking products. The ideal candidate should possess a Bachelor’s degree and 1-2 years of sales experience in the UAE market. Responsibilities include collaborating with Relationship Managers, ensuring customer satisfaction, and maintaining compliance with internal policies. The role provides opportunities for career development within a diverse and inclusive work environment, along with competitive compensation linked to performance.

Benefits

Pay for performance culture

Diverse workforce

Career development opportunities

Inclusive culture

Qualifications

• Minimum 1-2 years of experience in Sales in UAE market.
• Good knowledge of RAKBANK retail products.

Responsibilities

• Collaborate effectively with Relationship Managers.
• Conduct sales with integrity and professionalism.
• Act promptly on customer requests.
• Submit error-free applications and maintain accuracy.
• Coordinate with internal teams for application processing.
• Ensure compliance with Service Level Agreements.
• Minimize individual claw backs.

Skills

Knowledge of banking and insurance products

Sales / Service oriented

Excellent communication skills

Cross-sell opportunities identification

Education

Bachelor’s degree or equivalent qualification

Job description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting‑edge solutions, and the highest standards of governance.

We are seeking for Relationship Officer to join our dynamic team in Dubai. In this role you will be responsible to build and preserve relationship with the customers for banking products and advise them on retail products to them as per their requirement. Ensuring new business and healthy product mix is maintained keeping customer suitability at the core.

Join us in co‑creating the future of RAKBANK!

What You Will Be Doing

• Collaborate effectively with Relationship Managers by providing timely and insightful feedback to support business goals.
• Conduct sales with utmost integrity and professionalism, maintaining transparency in every interaction.
• Act promptly on customer requests, ensuring resolution within defined turnaround times (TATs).
• Submit error‑free applications with precision and maintain 100% accuracy in documentation.
• Coordinate seamlessly with internal teams to facilitate smooth and efficient processing of applications.
• Adhere strictly to HR policies, organizational guidelines, and the professional Code of Conduct.
• Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational procedures.
• Strategically minimize individual claw backs, ensuring they remain within the organization’s mandated targets for the financial year.

What You Should Have

• Knowledge of banking and insurance products – RAK Bank and Competitive products of other banks.
• Sales /Service oriented person.
• Excellent communication, convincing and inter‑personal skills.
• Identify any cross‑sell opportunities in other business divisions of the bank through which Bancassurance products can be sold.

What We Are Looking For

• Bachelor’s degree or equivalent qualification.
• Minimum 1‑2 years of experience in a Sales in UAE market will be an added advantage.
• Good knowledge of banking/RAKBANK retail products.

What’s In It for You

• Pay for performance culture (Competitive and performance‑linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.

Thank you for your interest, we will be contacting shortlisted candidates for an open day.