Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned retail company in Dubai seeks a Boutique Manager to oversee store operations, drive sales, and develop a high-performing team. The ideal candidate will have a Bachelor’s degree and 4-5 years of experience managing teams in retail, delivering outstanding customer service, and achieving sales targets. This role offers opportunities for professional growth and development within a well-respected organization.

Qualifications

• 4-5 years of experience managing a store with sales results.
• Ability to provide excellent customer service.
• Strong leadership skills to motivate a team.

Responsibilities

• Ensure high standards of customer service at all operational levels.
• Support marketing and merchandising initiatives effectively.
• Create strategies to maximize store sales and profitability.
• Maintain operational compliance and control company assets.
• Develop and coach team for performance excellence.

Skills

Sales management

Customer service

Team leadership

Communication

Time management

Education

Bachelor Degree

Job description

Overview

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly Motivated & Performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (Attend minimum 2 self-development programs).

What you will do

• Customer Experience / Sales - Responsible for high standards of customer service standards in all areas of operations, by ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale and any customer complaint or issue is resolved with the objective of achieving customer satisfaction whilst taking decisions within company policies and procedures.
• Marketing & Merchandising - Support all marketing and promotional measures by ensuring that suitable changes and modifications in merchandising is approved by Store Manager, and made in consultation with visual merchandising team to support the campaign with minimal disruption during regular store hours; suitable manpower planning done by department managers; and stock planning is done to effectively support expected demands.
• Drive Sales & Profitability - Support the Retail Operations Manager by participating in the process of monthly forecasting by receiving inputs relating to product/ range from various departments; monitor progress through weekly meetings, and initiate corrective measures incase of deviations from the forecast with the objective of ensuring that monthly and yearly budgets are achieved. Meets or exceeds profitability expectations for the store in sales, payroll, shrink and conversion. Creates and executes strategies to maximize store sales and control expenses.
• Operational Effectiveness - Controls company assets by meeting all loss prevention measures (inventory, stock movements, sales, returns, exchange, store maintenance, etc). Executes and complies with all company policies and store procedures. Works with Operations Manager and Department Managers to ensure smooth store operation, merchandising standards, brand integrity, visitor facilities, shrinkage reduction, and cost savings to meet retailing standards cost-effectively.
• Team Management - Maintain motivated store team, coach, counsel, discipline; plan, monitor, and appraise performance results; oversee cashiering activities; responsible for the role delivery and development of the Second Incharge; manage annual leave plans around business needs and peak periods; ensure back office coordination is informed on leaves and comp offs for proper records.
• Self-Development - Maintain professional and technical knowledge by attending product training workshops and training programs.
• People Development / HR - Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning. Leads by example, trains, develops and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience. Organizes weekly staff meetings and daily briefings to recap store performance and communicate new goals, strategies, procedures and performance targets.

Required Skills to be successful

• Participates in and attends all store meetings and other related functions
• Represents a positive attitude toward the brand and the company
• Participates in all inventories
• Assumes and completes other duties as assigned by store management
• Meets or exceeds weekly sales goals
• Satisfactorily completes all duties as assigned by management
• Is punctual and adheres to designated work schedule
• Is flexible and works well with peers and management to accomplish duties
• Follows company Policies and Procedures 100%
• Performs housekeeping duties as required

What equips you for the role

• Bachelor Degree
• 4-5 years’ previous store in charge experience with a proven track record for driving sales and profit results and training and developing a team of individuals
• Good and effective communication
• Effective time management / Uses time efficiently
• Creative, and detailed orientated
• Accepts responsibility for own actions
• Ability to adapt to changes as required by the business
• Monitors own work to ensure quality

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.