Shipping Coordinator: Customer Service & Bookings

Management Solutions International MSI; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading logistics service provider in Dubai is seeking a customer service professional with 2-3 years of experience in the shipping industry. The role involves customer coordination, handling inquiries, and managing bookings. The ideal candidate will have strong interpersonal skills, proficiency in Microsoft Office, and an understanding of the Middle East market. Knowledge of additional languages like Arabic or Chinese is an advantage.

Qualifications

• Minimum 2 to 3 years in customer service, preferably in the shipping industry.
• Strong understanding of the Middle East market.
• Proficient in English; knowledge of Arabic, Chinese, Turkish, or Hindi is a plus.

Responsibilities

• Conduct daily follow-up calls with customers.
• Coordinate customer bookings and issue No Objection Certificates.
• Serve as the key liaison between internal departments and external agents.

Skills

Customer service skills

Import & export knowledge

Analytical thinking

Relationship building

Education

Diploma

Tools

Microsoft Office Suite

Solverminds

Transmetrics

Job description

A leading logistics service provider in Dubai is seeking a customer service professional with 2-3 years of experience in the shipping industry. The role involves customer coordination, handling inquiries, and managing bookings. The ideal candidate will have strong interpersonal skills, proficiency in Microsoft Office, and an understanding of the Middle East market. Knowledge of additional languages like Arabic or Chinese is an advantage.