Service Support Engineer

Black & Grey HR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in Dubai is hiring a Service Support Engineer for a data center solutions company. You will coordinate preventive maintenance, manage service repairs, and ensure accurate invoicing. Candidates should have a Bachelor's degree and 14 years of relevant experience, particularly in the data center industry. Strong organizational and communication skills are essential. The role offers attractive salary benefits.

Benefits

Attractive Salary Benefits

Qualifications

• 14 years of experience in service coordination, operations, or technical support roles.
• Experience in data center or infrastructure industry preferred.
• Familiarity with data center equipment solutions and service processes.

Responsibilities

• Schedule and coordinate Preventive Maintenance Visits for AMC clients.
• Prepare and submit necessary permit documents for maintenance activities.
• Assign work orders to field service engineers for PMV and urgent call-outs.
• Manage service repair jobs including work order assignment and invoicing.
• Provide weekly reports and participate in daily sprint meetings.

Skills

Organizational skills

Effective communication

Problem-solving ability

Time management

Coordination skills

Education

Bachelor's degree in Engineering, Operations, or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities, assigning field service engineers for work orders and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role requires strong organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
• Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
• Assign work orders to field service engineers for PMV site visits and urgent call-outs, ensuring efficient allocation of resources.
• Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.
• Manage Schneider Service Repair Jobs, including work order assignment, report verification, quotation preparation, costing approvals, and invoicing.
• Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.
• Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.
• Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.

Requirements:

• Bachelor's degree in Engineering, Operations, or related field.
• 14 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).
• Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.
• Familiarity with data center equipment solutions and service processes.
• Excellent communication and coordination skills with clients, field teams, and cross-functional departments.
• Strong problem-solving ability, time management, and decision-making skills.
• Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.

Benefits:

Attractive Salary Benefits

If you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations, we encourage you to apply!