Service Delivery Manager

AIQU; Ajman Emirate; On-site; AED 180,000 - 250,000; Full time

Job summary

A technology services company is seeking an experienced SME Service Delivery Manager in Ajman, UAE, for an extendable 1-year contract. The ideal candidate will lead the delivery of private network projects and ensure compliance with SLAs while managing customer expectations. A Master's or Bachelor's degree in Communication, Computer, or Electronic Engineering and 10 years of experience in telecommunications are required. The role involves coordinating with internal teams and managing operational issues.

Qualifications

• 10 years of experience in telecommunications.
• Strong background in managing private network projects.
• Ability to coordinate between engineering and operations.

Responsibilities

• Lead the delivery of private network projects.
• Ensure compliance with SLAs and customer requirements.
• Manage project documentation and risk assessments.

Skills

Project management

Customer communication

Operational support

Problem-solving

Education

Master Degree in Communication, Computer or Electronic Engineering

Bachelor's Degree in Communication, Computer or Electronic Engineering

Job description

We are looking for SME Service Delivery Manager based in Ajman, UAE for 1 year and extendable contract.

Job Description

Position SME SDM

The Service Delivery Manager is responsible for overseeing the end-to-end delivery and operational support of private network solutions for enterprise and government customers. This role ensures that customer-specific projects are executed efficiently, operational issues are resolved promptly, and internal teams are aligned to meet customer expectations. Acts as the central point of contact for all customer-related activities, coordinating across engineering, operations, and external stakeholders.

Responsibilities

• Lead the planning, execution, and delivery of private network projects (e.g., LTE/5G, VPN, SD-WAN) for multiple customers.
• Ensure projects are delivered on time, within scope, and aligned with customer requirements and SLAs.
• Manage project documentation, milestones, risk assessments, and change control processes.
• Serve as the primary point of contact for assigned customers throughout the service lifecycle.
• Track and follow up on operational issues, incidents, and service requests raised by customers.
• Ensure timely resolution of customer issues by coordinating with internal operations, engineering, and support teams.
• Conduct regular service reviews and performance reporting with customers.
• Interface with internal departments to ensure customer needs are met.
• Escalate and drive resolution of critical issues impacting service delivery or customer satisfaction.
• Align internal resources and priorities to support customer-specific requirements.
• Identify opportunities to improve service delivery processes and customer experience.
• Ensure compliance with telecom regulations, internal policies, and contractual obligations.

Requirements

Education: Master Degree, Bachelors Degree in Communication, Computer or Electronic Engineering or equivalent

Experience: 10 Years in telecommunication