Service Advisor

United Al Saqer Heavy Equipment LLC; Abu Dhabi Emirate; On-site; AED 50,000 - 70,000; Full time

Job summary

A prominent automotive service provider in Abu Dhabi is seeking a Service Advisor to be the primary contact for customers, ensuring exceptional service experiences. Responsibilities include managing service appointments, liaising between customers and technicians, and ensuring timely repairs. Candidates should have a Bachelor's degree in Automotive Technology or related fields, with 2–4 years of service advisor experience preferred. This role comes with a competitive benefits package.

Benefits

Competitive benefits package

Career development opportunities

Qualifications

• 2–4 years of experience in a similar Service Advisor role preferred.
• Experience in dealership or multi-brand service environments preferred.
• Basic understanding of vehicle diagnostics and workshop operations.

Responsibilities

• Greet customers professionally and understand their service needs.
• Accurately record customer concerns and prepare job cards.
• Liaise with technicians for clear communication.
• Provide timely updates on the status of vehicles.
• Generate accurate service estimates and obtain approvals.
• Ensure proper vehicle delivery post-service.
• Process warranty claims in accordance with guidelines.
• Follow up to ensure customer satisfaction.

Skills

Customer-focused mindset

Strong communication skills

Proficiency in Dealer Management Systems

Basic knowledge of vehicle systems

Adaptable and collaborative approach

Education

Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field

Tools

MS Office (Excel, Word, Outlook)

Service software

Job description

Autoplus Bodyshop

Autoplus Bodyshop is a newly established member of United Al Saqer Group, and its mission is to provide the best collision repair experience in the region. At Autoplus, our key objective is to provide and deliver an exceptional job for an excellent price. We value the fact that we are able to give our customers a seamless collision repair experience that matches our high‑value clients and vehicles.

Through continuous training, the upgrading of our equipment and staff and keeping up with the international trends, we aim to stay ahead of our opposition.

Job Summary

The Service Advisor will be the primary point of contact between customers and the service team, ensuring a personalized, premium‑level experience by effectively managing service appointments, explaining technical information, and overseeing the timely delivery of service and repair work to the highest standards.

Responsibilities

• Customer Interaction: Greet customers professionally, understand their service needs, and ensure all interactions reflect the brand’s luxury experience and values.
• Service Consultation: Accurately record customer concerns, perform vehicle walkarounds, and prepare job cards with precise repair and service instructions.
• Technical Coordination: Liaise with technicians to clarify concerns, relay updates, and ensure clear communication between workshop and customer.
• Progress Updates: Provide timely updates to customers on the status of their vehicles, including service progress, additional repair findings, and estimated completion time.
• Estimate Preparation: Generate accurate service estimates, explain costs transparently, and obtain necessary approvals prior to work execution.
• Vehicle Handover: Ensure proper vehicle delivery to the customer post‑service, including reviewing performed work, providing service reports, and explaining any outstanding issues.
• Warranty and Policy Compliance: Process warranty claims in accordance with Abu Dhabi Motors guidelines, ensuring all documentation and procedures meet OEM standards.
• Customer Satisfaction & Follow‑Up: Follow up post‑service to ensure customer satisfaction, handle complaints professionally, and support retention through excellent service.

Mandatory & Preferred Requirements

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field.
• 2–4 years of experience in a similar Service Advisor role preferred.
• Basic knowledge of vehicle systems and repair processes.
• Experience in dealership or multi‑brand service environments preferred.

Skills & Competencies

• Proficiency in Dealer Management Systems (DMS) and service software.
• Basic understanding of vehicle diagnostics and workshop operations.
• Strong communication and customer‑handling skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Customer‑focused mindset with ownership and accountability.
• Adaptable and collaborative approach.
• Result‑driven with attention to service quality and timelines.

Benefits

In return, we offer you a path towards your most rewarding career and an opportunity to be part of one of the leading family groups within the UAE. Additionally, we provide a competitive benefits package for all successful candidates.

Location

• Al Ain, Abu Dhabi

Company Overview

Established more than 37 years ago, the United Al Saqer Group (UASG) is one of the leading multi‑sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of more than 7 UAE‑based companies encompassing a number of key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Awraq Islamic Financial Brokerage, Royal International Construction, and Royal Joinery.