Service Advisor

Al-Futtaim Automotive; Fujairah Emirate; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading automotive company in UAE seeks a passionate Service Advisor for their team in Fujairah. The ideal candidate will have 3-5 years of experience in an automotive dealership, a solid understanding of automotive products, and a dedication to customer satisfaction. You will build strong relationships with customers, drive revenue through upselling, and provide expert advice on vehicle servicing. Excellent English skills are essential, and Arabic is a plus. This role is pivotal in delivering a premium customer experience.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Solid understanding of automotive products, processes, and technical details.
• Strong English communication skills; Arabic is a plus.

Responsibilities

• Build strong, long-lasting connections with customers.
• Drive monthly revenue through upselling and discount management.
• Address customer needs with expert advice.

Skills

Customer Service

Technical Knowledge of Automotive Products

Communication Skills

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

MS Office

SAP knowledge

Job description

Job Requisition ID: 175189

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa. Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al‑Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

Overview Of The Role

Are you ready to be the face of Lexus in Fujairah? We’re looking for a passionate and customer‑focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty and revenue growth.

What You Will Do

• Build Relationships: Create strong, long‑lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on‑time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Required Skills To Be Successful

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus.

About The Team

You’ll work closely with our Reception Manager, Aftersales Managers and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

What Equips You For The Role

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office. SAP knowledge preferred.
• Excellent communication and customer‑handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

About Al‑Futtaim Automotive

A major division of the UAE‑based Al‑Futtaim Group of companies, Al‑Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al‑Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer‑centric approach, constantly pushing the boundaries on innovation, quality standards and value‑added service across our vast universe of customers – from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering nothing less than world‑class omni‑channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high‑performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9,000‑member strong team, with inspiring possibilities for growth, throughout the career path. This is Al‑Futtaim Automotive and we empower talent to move forward.