Service Advisor

United Al Saqer Group; Rabdan, Mussafah Port; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in the UAE is seeking a personable service advisor to liaise with customers and technicians. Responsibilities include greeting customers, scheduling appointments, and ensuring excellent service. Ideal candidates will have a mechanical engineering degree and experience with luxury automotive brands like McLaren and Ferrari. A UAE driving license is necessary.

Qualifications

• Professional service advisor experience at an automotive dealership.
• Strong industry knowledge of automotive luxury brands.
• UAE driving license required.

Responsibilities

• Greet customers and listen to requests.
• Schedule appointments and estimate costs.
• Liaise with service technicians regarding repairs.

Skills

Excellent customer service

Interpersonal skills

Communication skills

Strong organizational skills

Problem-solving skills

Education

Bachelor's degree in mechanical engineering or automotive related field

Tools

Industry-specific software

Job description

Overview

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.
• Boost sales through selling Aftersales products and services.
• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field
• Professional service advisor experience of an automotive dealership
• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• UAE driving license