Server Admin L2/3

Aeserver; Dubai; On-site; AED 165,000 - 239,000; Full time

Job summary

A leading web hosting company in Dubai seeks an Account Manager to oversee customer accounts and technical support operations. The ideal candidate will have a robust technical background, excellent customer service skills, and a proactive approach. This role offers competitive salary, flexible work environment, and high growth potential within the company.

Benefits

Competitive salary with bonuses

Annual return ticket home

Health card

One-month annual holiday

Opportunity for shareholding

Qualifications

• Proficiency with internet tools and server operations.
• Experience in managing customer accounts and technical issues.
• Strong analytical skills under pressure.

Responsibilities

• Manage customer accounts through the internal system.
• Assist customers with technical issues via different channels.
• Oversee daily operations of the technical support helpdesk.

Skills

Technical support management

Customer relationship management

Problem-solving

Fluent in English

Knowledge of Linux/Windows servers

Tools

WHMCS

cPanel

Plesk

AWS

DigitalOcean

Job description

Job Description:

Account Manager – Web Hosting Company

Working Hours: Sun-Thu 9am-6pm.

Probation period: 6 months

Duties and Responsibilities:

• The duties of the CRM include sales and technical tasks, managing the complete customer life cycle from ordering to support and follow-ups.
• Oversee daily operations of the technical support helpdesk (ticket system).
• Respond to technical issues via phone and email, logging helpdesk tickets.
• Manage customer accounts through the internal web system (WHMCS).
• Assist customers on live chat and the internal phone system with technical issues (levels 1, 2, 3).
• Have knowledge of Linux/Windows web server operations.
• Understand different web server types, operating systems, control panels (cPanel, Plesk), and management.
• Utilize basic SSH commands & RDP tools.
• Set up new servers from scratch, including installation, hardening, and maintenance.
• Perform security hardening, troubleshooting, and server analysis.
• Handle spam, IP blacklist issues, and manage server IP blacklists and SMTP issues.
• Coordinate with data center providers to set up and maintain servers.
• Configure shared, VPS, Cloud, and dedicated hosting packages.
• Understand and implement new cloud technologies (VMware, Xen, KVM, Hyper-V, AWS, DigitalOcean, Google Cloud, Azure, etc.).
• Have knowledge of common software like WordPress, Joomla, email marketing tools.
• Take responsibility for the full technical operations of all servers and systems.
• Work independently or remotely when needed, proactively responding to customers and team members.
• Advise management on new tools, software, and hardware options.

Knowledge, Skills, and Abilities required:

• Proficiency with internet tools, SSH, RDP, email, domain names, DNS, IP addresses (v4, v6), DNS zone files.
• Strong knowledge of CentOS, Ubuntu, Windows, etc.
• Experience with various web servers, email servers, VPS, Cloud, and dedicated hosting.
• Experience with cloud setup, load balancing, geo balancing, and failover configurations.
• Experience in web server security, spam management, website hacking mitigation, and server hardening.
• Previous experience working in a web hosting company.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills under pressure.
• Knowledge of customer service standards and procedures.
• Ability to create and edit technical knowledge base materials.
• Fluent in English (spoken and written); Arabic and other languages are a bonus.

Bonus/Extra Skills:

• Graphic Design skills.
• At least 1 year of experience in e-commerce, website design, or basic programming.
• Experience with PHP, HTML5, MySQL, ASP, .NET, and MSSQL.
• Prior experience in IT support and hosting companies.
• Entrepreneurial mindset.

Note: Training will be provided during the first month.

What do you get in Return:

• Work at one of the largest and fastest-growing web hosting and domain registrar companies in UAE, started by passionate entrepreneurs.
• Be part of a reputable, award-winning company in the region.
• Participate in trade shows, exhibitions, and travel opportunities (Europe, USA).
• Flexible work location and attire (shorts and flip flops allowed).
• Serve major clients including government and high-profile businesses.
• Opportunity to become a shareholder if you contribute ideas or business.
• Informal, friendly work environment.
• Competitive salary with bonuses.
• High growth potential within 1-2 years.
• UAE Residence Visa.
• One-month annual holiday.
• Annual return ticket home.
• Health card.