Senior Sales Manager

St. Regis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a candidate for a proactive sales role focused on managing group and catering opportunities. The ideal candidate will have at least 2 years of experience in sales or guest services, aiming to maximize revenue through strong customer relationships and effective negotiation. This role demands a candidate with exemplary service standards, able to understand market conditions and cater to customer needs effectively.

Qualifications

• Minimum 2 years experience in sales and related fields.
• Proven track record of managing catering opportunities.
• Strong understanding of market dynamics.

Responsibilities

• Manage and solicit group/catering opportunities.
• Drive revenue towards personal and team goals.
• Build and strengthen customer relationships.

Skills

Sales and marketing experience

Customer service

Negotiation skills

Education

High school diploma or GED

2-year degree in Business Administration or related field

Job description

Overview

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue. Drives revenue toward personal and team goals and ensures proper turnover for service delivery. Focuses on delivering service excellence to drive customer/guest loyalty throughout each experience.

Qualifications

Education and Experience

• High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the property’s standard processes.
• Handles all opportunities if the property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to achieve personal and property revenue goals.
• Focuses efforts on accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage options.
• Understands market dynamics, competitor strengths/weaknesses, economic trends, and supply/demand; learns how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential and customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings; activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within the community to strengthen and expand the customer base for group/catering opportunities.
• Supports the brand’s Service and Relationship Strategy, driving customer loyalty via service excellence.
• Provides excellent customer service to grow share of the account.
• Implements brand’s Customer Service Standards and property Brand Standards; adheres to daily service basics of the brand.
• Delivers exemplary service to drive customer satisfaction and loyalty by understanding needs and recommending appropriate features and services.
• Gains understanding of the property’s primary target customer and service expectations to offer better business solutions prior to and during events.

Building Successful Relationships

• Collaborates with off-property sales channels to ensure coordinated and non-duplicative sales efforts.
• Manages and develops relationships with key internal and external stakeholders.
• Utilizes sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts worldwide. The brand maintains an uncompromising level of bespoke and anticipatory service delivered by gracious hosts with classic sophistication and modern sensibility, including our signature Butler Service. Explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.