Senior Retail Partnerships & Loyalty Growth Lead

Etihad Airways; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading airline is seeking a Business Development Manager to oversee the growth of non-air partner relationships. This role involves developing and executing partnership strategies with both internal and external stakeholders, aimed at achieving commercial targets and enhancing customer engagement. The ideal candidate will have at least 5 years of experience in loyalty program management or strategic partnerships, along with strong negotiation and communication skills. A Bachelor's degree in marketing or a related field is required, and proficiency in Microsoft Office Suite is essential.

Qualifications

• Minimum 5 years in loyalty program management, customer engagement, or strategic partnerships.
• Experience managing external partners and stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and implement a comprehensive partnerships strategy.
• Work with internal and external partners to deliver the partnership portfolio.
• Deliver on commercial targets including gross billings and redemption targets.
• Identify and launch relevant financial or retail partners to support commercial metrics.
• Manage the complete portfolio of non-air redemption partners.
• Seek innovative solutions for members to earn and redeem miles.

Skills

Commercial mindset

Stakeholder management

Strong negotiation skills

Data-driven decision making

Problem-solving skills

Communication skills

Collaboration skills

Education

Bachelor’s degree in marketing, Business Administration, or a related field

Tools

Microsoft Office Suite

Job description

A leading airline is seeking a Business Development Manager to oversee the growth of non-air partner relationships. This role involves developing and executing partnership strategies with both internal and external stakeholders, aimed at achieving commercial targets and enhancing customer engagement. The ideal candidate will have at least 5 years of experience in loyalty program management or strategic partnerships, along with strong negotiation and communication skills. A Bachelor's degree in marketing or a related field is required, and proficiency in Microsoft Office Suite is essential.