Senior Program Manager|Payments, Payment Business Operations MEA

Amazon; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai seeks an experienced Senior Program Manager to join its Payment Services team. You will design and implement innovative customer incentivization programs while collaborating with banking and financial partners. Candidates need at least 5 years of program management experience and strong cross-functional collaboration skills. This position offers an exciting opportunity to influence digital commerce strategies across the Middle East and Africa.

Qualifications

• 5 years of working cross‑functionally with tech and non‑tech teams.
• 5 years of program or project management experience.
• Experience defining program requirements and using data for improvements.

Responsibilities

• Design and execute customer incentivization programs.
• Develop and implement program strategies that align with business objectives.
• Lead cross‑functional teams to deliver promotional campaigns.

Skills

Cross-functional collaboration

Program management

Data analysis

Customer segmentation

Tools

SQL

Analytical tools

Job description

Join a dynamic payments organization that’s revolutionizing digital commerce across the Middle East and Africa. As a Senior Program Manager for our Payment Services team you’ll shape customer incentivization strategies across eight countries collaborating with banks and financial partners to create seamless payment experiences. This role offers an opportunity to drive significant impact through innovative payment solutions and promotional programs that enhance the digital commerce experience for thousands of merchants.

Key Job Responsibilities

• Design and execute customer incentivization programs including bank partnerships and promotional campaigns
• Develop and implement program strategies that align with business objectives and market needs
• Manage relationships with financial partners to create and execute marketing initiatives
• Lead cross‑functional teams to deliver promotional campaigns and track their effectiveness
• Analyze program performance and provide data‑driven recommendations for optimization
• Create and maintain standard operating procedures for program execution
• Oversee budget allocation and utilization for promotional campaigns
• Develop and present performance metrics to leadership teams

A Day in the Life

You’ll start your day reviewing program performance metrics and coordinating with banking partners on upcoming promotions. You might join a strategy session with marketing teams to plan campaign visibility then work with analytics teams to measure program effectiveness. Your afternoon could involve presenting program results to leadership or collaborating with customer support to enhance user experience.

About the Team

Our Payment Services team operates at the intersection of technology and financial services serving over 3000 merchants across multiple markets. We’re a diverse group of professionals focused on creating innovative payment solutions while maintaining the highest standards of security and customer experience.

Qualifications

• 5 years of working cross‑functionally with tech and non‑tech teams experience
• 5 years of program or project management experience
• 5 years of delivering cross‑functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience with customer segmentation, profiling and targeting
• Experience gathering and analyzing large amounts of data and delivering business improvements

Required Experience

Manager

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