Senior Onsite Tech Support - WBMS & Billing

CSG; Remote; AED 220,000 - 294,000; Full time

Job summary

A leading technology firm in the UAE is looking for a Level 2 Support Specialist to provide onsite technical support for WBMS products. The ideal candidate should have 5-7 years of software industry experience and a degree in IT or Computer Science. Responsibilities include managing customer tickets, troubleshooting technical issues, and ensuring compliance with SLAs. Candidates with ITIL accreditation and proficiency in APEX/JAVA/Oracle/PL-SQL will stand out. This role requires strong communication skills and a customer-service orientation.

Qualifications

• 5-7 years of work experience in software industry or related fields.
• Specialised in CSG WBMS products with in-depth knowledge and experience.
• ITIL accreditation will be an advantage.

Responsibilities

• Provide onsite Level 2 Support for resolving technical issues.
• Ensure compliance with SLAs and OLAs.
• Maintain high customer satisfaction through professionalism.

Skills

Proficiency in ICT/FAM/DRM

APEX/JAVA/Oracle/PL-SQL

Customer facing skills

Complex software system architecture

Knowledge of Telecommunication environment

Education

Degree/Diploma in Information Technology or Computer Science Engineering

Job description

A leading technology firm in the UAE is looking for a Level 2 Support Specialist to provide onsite technical support for WBMS products. The ideal candidate should have 5-7 years of software industry experience and a degree in IT or Computer Science. Responsibilities include managing customer tickets, troubleshooting technical issues, and ensuring compliance with SLAs. Candidates with ITIL accreditation and proficiency in APEX/JAVA/Oracle/PL-SQL will stand out. This role requires strong communication skills and a customer-service orientation.