Senior Officer Business Process Delivery

Transguard Workforce Solutions; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HR solutions provider in the UAE is seeking a Senior Officer - Business Process Delivery in Abu Dhabi. The role entails leading KYC and Customer Due Diligence processes, ensuring compliance with regulations within the Insurance sector. Ideal candidates will have a Bachelor's Degree, CAMS certification, and 5–7 years of experience in business process delivery. Bilingual proficiency in English and Arabic is required. This position offers a chance to drive operational efficiency and enhancements for client onboarding.

Qualifications

• Bachelor's Degree is mandatory.
• 5–7 years of relevant experience in business process delivery or operations.
• CAMS certification is essential.

Responsibilities

• Lead KYC and CDD processes for client onboarding.
• Analyze and improve operational processes for efficiency.
• Prepare BRDs and liaise with IT for implementation.

Skills

Business process analysis

KYC and CDD processes

Bilingual (English/Arabic)

Operational efficiency

Education

Bachelor’s Degree

CAMS certification

Job description

Overview

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting a Senior Officer - Business Process Delivery for our client based in Abu Dhabi, UAE.

Job Purpose

To lead and execute KYC and Customer Due Diligence (CDD) processes for client onboarding and reviews, ensuring compliance with regulatory standards and internal policies (Insurance)

Job Responsibilities

• Analyze and improve operational processes for efficiency and compliance.
• Prepare Business Requirement Documents (BRDs) and liaise with IT for implementation.
• Conduct process audits and User Acceptance Testing (UAT).
• Support system enhancements and ensure successful project rollouts.
• Maintain effective communication with internal departments and external vendors.
• Prepare MIS reports and dashboards for management review.
• Drive continuous improvement initiatives aligned with best practices.

Requirements

• Bachelor’s Degree (minimum)
• Must have CAMS certification
• 5–7 years of relevant experience in business process delivery or operations in Insurance domain
• Bilingual (English/Arabic) required.