Senior Manager, Societal Impact Programs - Middle East & Asia

Udacity; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online learning platform is seeking a Senior Manager for Societal Impact Programs in Dubai. The role focuses on managing large-scale projects with government and enterprises, ensuring impactful outcomes through strategic partnerships. Ideal candidates will have over 7 years of experience in project management and fluency in Arabic and English. The position offers flexible work options and comprehensive benefits.

Benefits

Flexible work from home options

Paid time off

Comprehensive medical insurance

Quarterly wellness day off

Unlimited access to Udacity Nanodegrees

Qualifications

• Fluent in English and Arabic, both written and spoken.
• 7+ years of experience in project and client management.
• Experience with government and semi-government entities in UAE and KSA.
• Strong organizational skills and ability to manage multiple work streams.
• Ability to drive initiatives independently.

Responsibilities

• Act as a program manager for large-scale projects.
• Manage senior clients and partner teams directly.
• Measure and report on program impact outcomes.
• Establish relationships with local entities and NGOs.
• Support in career-building efforts.

Skills

Project management

Client management

Communication skills

Analytical skills

Data manipulation

Stakeholder management

Problem-solving

Organizational skills

Job description

Senior Manager, Societal Impact Programs - Middle East & Asia

Dubai - UAE

About Us

Udacity is now an Accenture company, and exciting things are happening! We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

As a Societal Impact Programs Team, we enable governments, foundations and enterprises around the world to fulfill their societal impact objectives. Our global programs improve the livelihoods of diverse populations and workforces through radical, large-scale talent transformation journeys around the skills of the future. This role combines project management and partnership/client management. You will be responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs. A key value driver is career outcomes, and the ability to ensure that career outcomes are achieved, tracked, and communicated across government programs is critical. While you don’t have to be a tech expert, you should have knowledge about the tech job market and the skills demanded in it per country and region. Your performance will be measured by how you manage existing partnerships and coordinate with Udacity’s sub-teams (business development, student experience, operations, external global partners and other stakeholders) to ensure partner success and strong student outcomes.

Udacity is the place for you if you are fast-paced, impactful and inspiring. If you are solution-driven, comfortable with ambiguity, people-focused and eager to create impact, this role is what you’ve been looking for.

Responsibilities:

• Act as a project/program manager for large-scale projects with entities including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed).
• Manage senior clients and partner teams directly and independently.
• Manage end-to-end execution of Societal Impact and Enterprise programs.
• Measure, analyze and report on program impact outcomes while tracking against KPIs.
• Maintain high levels of customer engagement and satisfaction with a focus on loyalty, renewals and upsell.
• Coach customers to be product experts and train their teams on Udacity methodology to become self-sufficient.
• Identify common customer challenges and suggest better solutions.
• Problem-solve and conceptualize program elements to achieve desired outcomes.
• Manage pre-launch processes of Societal Impact and Enterprise programs.
• Liaise between internal and external stakeholders at milestones to deliver strong program outcomes.
• Act as the main point of contact for partners and Udacity’s student experience team to address concerns and resolve issues.
• Support in career-building efforts.
• Establish relationships with local government and semi-government entities, NGOs, top-tech firms, and universities to develop and roll out training at scale.
• Contribute to quarterly and annual targets for revenue and users generated through partnerships.
• Nurture and maintain relationships with integrity and professionalism.

What We Value:

• Required: Ability to speak and write in English and Arabic fluently and idiomatically.
• 7+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology.
• Experience with government and semi-governmental entities in UAE and KSA.
• Strong analytical, verbal, and written communication skills.
• Comfort manipulating large data sets and developing insightful presentations.
• Proven track record managing complex projects with multiple stakeholders across geographies.
• Ability to handle mid to senior level stakeholders and interface with partner teams independently.
• Ability to identify opportunities, collaborate with multiple team members and influence decision makers.
• Ability to drive initiatives, execute independently and be resourceful.
• Strong organizational and documentation skills, ability to meet deadlines and manage multiple work streams.
• Adaptability and curiosity in a fast-paced environment.
• Passion for learning, digital transformation and tech-related projects.
• Team player who collaborates, asks for and provides help when necessary.
• Willingness to travel within the GCC and occasionally regionally/global.

Experience a rewarding work environment with Udacity's perks and benefits.

• Flexible work from home options with in-person collaboration spaces in select locations.
• Paid time off.
• Comprehensive medical insurance for you and dependents.
• Wellness resources and initiatives, including access to wellness platforms.
• Quarterly wellness day off.
• Personalized career development.
• Unlimited access to Udacity Nanodegrees.

Compensation varies by location, role, skills and experience. Udacity will provide a reasonable compensation range as required by local law.

We believe in equal employment opportunities. Our policies prohibit discrimination based on age, race, creed, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or expression, or any other basis protected by law. We are committed to diversity and inclusion.

Udacity is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities and supports veteran employment opportunities.

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