Senior Incident Commander & Alerting Architect

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking an Incident Management Specialist to oversee and improve incident response processes. The role demands expertise in alert management platforms and the ability to lead teams during critical incidents. Ideal candidates will possess strong communication skills and a calm demeanor in high-pressure situations. This is an opportunity to grow within one of the world's largest banks.

Qualifications

• Proven experience in managing incident response processes.
• Ability to document timelines and lead incident reviews.
• Calm and assertive approach in high-pressure situations.

Responsibilities

• Manage and improve the incident response process.
• Act as incident commander during major outages.
• Integrate observability tools with incident management platforms.

Skills

Strong experience with alert management platforms

Familiarity with routing rules and escalation policies

Understanding of incident management processes

Ability to coordinate during high-pressure incidents

Excellent communication skills

Job description

A leading financial institution in Abu Dhabi is seeking an Incident Management Specialist to oversee and improve incident response processes. The role demands expertise in alert management platforms and the ability to lead teams during critical incidents. Ideal candidates will possess strong communication skills and a calm demeanor in high-pressure situations. This is an opportunity to grow within one of the world's largest banks.