Senior Digital CX Analyst — Transform Guest Journeys

Ceenex Global LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital solutions provider in Dubai is seeking a Senior Business Analyst for Digital Customer Experience to improve the end-to-end guest journey. This role involves gathering requirements, supporting digital product delivery, and collaborating closely with stakeholders. Ideal candidates will have 5 to 15 years of experience, expertise in DXP platforms, and knowledge in Agile methodologies. A salary of 22,000 AED plus benefits is offered. Join us to make an impactful contribution!

Qualifications

• 5 to 15 years of experience in Business Analysis.
• Expertise with DXP platforms and web technologies.
• Experience in Agile methodologies.

Responsibilities

• Gathering and analyzing requirements.
• Supporting digital product delivery.
• Collaborating with stakeholders.

Skills

Expertise in DXP platforms

Stakeholder engagement

Agile process

B2C Implementation

Tools

CRM

Headless CMS

Microservices Architecture

eCommerce platforms

Job description

A leading digital solutions provider in Dubai is seeking a Senior Business Analyst for Digital Customer Experience to improve the end-to-end guest journey. This role involves gathering requirements, supporting digital product delivery, and collaborating closely with stakeholders. Ideal candidates will have 5 to 15 years of experience, expertise in DXP platforms, and knowledge in Agile methodologies. A salary of 22,000 AED plus benefits is offered. Join us to make an impactful contribution!