Senior Customer Insights Manager - Data-Driven Growth

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai is seeking a Manager – Customer Insights to leverage data for business decisions. This role involves managing projects to analyze customer data and enhance business performance. The ideal candidate will have over 7 years of experience in customer-focused environments, preferably in retail, along with a Bachelor's degree in Business Administration or Marketing. Join a vibrant team and contribute to creating memorable experiences.

Benefits

Friendly work environment

Diverse team of colleagues

Qualifications

• 7+ years in data-rich, customer-focused business environment.
• 2+ years of experience in retail preferred.

Responsibilities

• Manage customer understanding projects to address business priorities.
• Monitor performance through retail audit and analysis.
• Bridge customer insight with commercial strategy.
• Align insights and KPIs across functions.
• Translate customer behavior into actionable strategies.
• Identify market trends and connect with performance.
• Run correlation analyses to assess impacts on business.

Skills

Data analysis

Customer insights

Project management

Correlation analysis

Education

Bachelor’s Degree in Business Administration or Marketing

MBA

Job description

A leading retail group in Dubai is seeking a Manager – Customer Insights to leverage data for business decisions. This role involves managing projects to analyze customer data and enhance business performance. The ideal candidate will have over 7 years of experience in customer-focused environments, preferably in retail, along with a Bachelor's degree in Business Administration or Marketing. Join a vibrant team and contribute to creating memorable experiences.