Senior Collection Agents

Apt Resources; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Senior Collection Agent to manage debt collections, mentor junior staff, and ensure compliance with regulations. The role involves developing strategies, negotiating with clients, and maintaining customer relationships to enhance collections performance. Competitive salary and performance incentives are offered, alongside benefits as per UAE Labor Law.

Benefits

Performance Incentives

Benefits as per UAE Labor Law

Qualifications

• Minimum 3 to 5 years of experience in debt collection.
• Strong negotiation skills with a proven track record.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct timely follow-ups on overdue accounts.
• Negotiate payment plans and resolve disputes.
• Prepare reports on collections performance.

Skills

Negotiation skills

Analytical skills

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Description

Apt Resources is seeking experienced and driven Senior Collection Agents to join our clients esteemed team. In this pivotal role you will lead efforts to collect outstanding debts manage customer accounts and develop effective strategies to improve collections while maintaining excellent customer relationships. You will also play a key role in mentoring junior staff and shaping the success of the collections department.

Responsibilities

• Conduct timely follow-ups with customers on overdue accounts through calls emails or correspondence.
• Negotiate payment plans and resolve payment disputes effectively.
• Review and analyze delinquent accounts and develop strategies for collection.
• Maintain accurate and detailed records of communications and transactions with clients.
• Collaborate with internal teams to address customer issues and ensure a seamless invoicing process.
• Train mentor and support junior collection agents in best practices and strategies for effective collections.
• Prepare weekly and monthly reports on collections performance and trends.
• Ensure compliance with company policies and legal regulations when executing collection strategies.

Requirements

• Minimum of 3 to 5 years of experience in debt collection or accounts receivable.
• Strong negotiation skills with a proven track record of achieving collection targets.
• Excellent communication and interpersonal skills.
• Solid understanding of debt collection laws and compliance regulations.
• Ability to lead and mentor junior team members.
• Strong analytical and problem-solving skills.
• Proficiency in collection software CRM systems and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced results-oriented environment.
• Must be based in UAE.

Benefits

Salary: 7000 AED to 8000 AED (basic and allowances) negotiable depending on experience

Performance Incentive: From 3000 AED and more

Work Hours: 9 AM to 6 PM with a 1 hour break ; 6 days a week

Benefits as per the UAE Labor Law

Required Experience:

Senior IC