Senior Client Advisor

CELINE; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury fashion house in Abu Dhabi is seeking a Senior Client Advisor to deliver exceptional client experiences and foster lasting relationships. The ideal candidate will have 1-2 years of sales experience in fashion or luxury, a passion for CELINE's products, and a client-centric mindset. Responsibilities include achieving sales targets, supporting the management team, and upholding the brand's prestigious image. The role offers an opportunity to thrive in a fast-paced, dynamic environment that values collaboration and inclusivity.

Qualifications

• 1-2 years of experience in sales within the fashion or luxury industry.
• Deep understanding of CELINE's products and brand identity.
• Proficiency in English; additional languages are an advantage.

Responsibilities

• Achieve and exceed sales targets through strong product knowledge.
• Engage with clients to provide personalized recommendations.
• Support management with operational activities and KPIs analysis.

Skills

Client-centric mindset

Passion for luxury fashion

Strong ethical compass

Adaptability

Proactive engagement

Job description

Overview

POSITION: SENIOR CLIENT ADVISOR
CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

Your Work Environment

As a Senior Client Advisor, you have demonstrated your skills and your desire to contribute to maintaining the prestigious brand image of CELINE in each customer experience. You proactively take additional areas of responsibility, which could include one or a range of the following: supporting management on client and business development, floor management, visual merchandising, training ambassador, or supporting operations.

Job Responsibilities

• Business Development

• Contribute to the store’s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
• Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE’s offerings.
• Support the management team in various operational activities from KPIs analysis to animating a morning brief.

• Team and People

• Foster a positive team spirit by collaborating closely with colleagues, supporting each other in achieving both individual and collective goals.
• Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.
• Support new joiners in their onboarding, sharing best practices, leading by example, and supporting them in achieving their goals.

• Client Development

• Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable and contributes to great results in VOC.
• Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.

• Operations Excellence

• Capable of upholding CELINE’s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations with little to no guidance or supervision needed.
• Be actively part of the operational life of the store: visual merchandising, restocking, transfers, after-sales service, inventory management.

• Image & Brand

• Serve as a CELINE ambassador, embodying the Maison’s values and excellence in every client interaction.
• Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
• Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.

Profile

Experience: You bring at least 1 to 2 years of professional experience in sales, within the fashion or luxury industry. Competencies: Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. A passion for challenges and a collective drive to achieve set objectives. Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE. Adaptability and flexibility to meet the demands of a dynamic retail environment. Strong ethical compass and commitment to compliance and corporate social responsibility. Languages: English; proficiency in other language(s) will be an advantage.

Additional Information

Our Commitment

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included, developed and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talents and singularities.