Senior Business Analyst

XAD Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial technology company located in Dubai is seeking a Senior Business Analyst to bridge commercial and regulatory objectives into user-centric business requirements. This role requires over 5 years of experience in relevant fintech environments and deep understanding of payments ecosystems. The ideal candidate should possess strong stakeholder management skills and be proficient in tools like Jira and Confluence. The position includes documenting user stories and collaborating with various teams to ensure seamless customer journeys.

Qualifications

• 5+ years as a Business Analyst in Fintech, Payments, Wallets, or Neobanking environments.
• Experience in regulated fintech platforms; UAE/CBUAE preference.
• Certifications such as CBAP, CSPO are advantageous.

Responsibilities

• Translate business objectives into clear functional and non-functional requirements.
• Document user stories, use cases, and process flows with clear UX expectations.
• Collaborate with UI/UX teams for consistency and usability across customer journeys.

Skills

Requirement elicitation

Stakeholder management

User-story writing

Payments ecosystems knowledge

Agile delivery experience

API understanding

Proficiency in Jira

Proficiency in Confluence

BPMN 2.0 tools

Education

Bachelor's degree in Computer Science, Information Systems, Finance, or related field

Tools

Jira

Confluence

BPMN 2.0 tools (Lucidchart, Visio, Miro, etc.)

Job description

Role Overview

The Senior Business Analyst is accountable for translating du Pays commercial and regulatory objectives into clear, user-centric, and compliant business requirements. The role acts as a strategic interface between Commercial P&L Owners, Compliance, Operations, Customer Support, UI/UX, and Technology teams to deliver intuitive customer journeys, scalable fintech solutions, and robust end-to-end processes.

This position owns end-to-end business process definition, UI/UX-aware requirement documentation, and BPMN-driven process modeling across digital channels, integrations, and operational workflows, while embedding CBUAE SVF and regulatory considerations across all initiatives.

Key Responsibilities

• Translate business and P&L objectives into clear, testable functional and non-functional requirements.
• Elicit and document requirements using user stories, use cases, process flows, and acceptance criteria with clear UX expectations and edge-case coverage.
• Partner closely with UI/UX teams to ensure consistency, accessibility, usability, and error handling across customer journeys.
• Design and maintain end-to-end BPMN 2.0 process flows covering happy paths, exceptions, reversals, and lifecycle scenarios.
• Maintain and contribute to the Central Business Process Repository for standardization and reuse.
• Collaborate with Solution Architects to ensure feasibility within existing platforms, APIs, integrations, and non-functional constraints (performance, scalability, security).
• Define requirements for mobile and web channels, operational workflows, reporting, reconciliation, audit, and third-party integrations.
• Interpret partner, processor, and scheme documentation and convert into business-ready process flows.
• Embed CBUAE SVF, AML/CFT, Consumer Protection, Fraud, Dispute Management, and Data Localization requirements into business and UX flows.
• Define data and reporting requirements supporting commercial dashboards and operational monitoring.
• Engage daily with internal stakeholders and weekly with external IT providers to ensure delivery alignment.

Qualifications & Experience

• 5+ years as a Business Analyst in Fintech, Payments, Wallets, or Neobanking environments.
• Strong exposure to regulated fintech platforms; UAE / CBUAE experience preferred.
• Bachelors degree in Computer Science, Information Systems, Finance, or related field.
• Certifications (advantage): CBAP, CSPO, ISO 27001, PCI-DSS exposure.

Core Skills & Competencies

• Advanced requirement elicitation and stakeholder management.
• Strong user-story writing with clear UX intent, functional behavior, and acceptance criteria.
• Deep understanding of payments ecosystems, including:
• Ledger and transaction lifecycles
• Card issuing (physical & virtual)
• Card processing and four-party model
• Experience with customer lifecycle management (onboarding, KYC, limits, support).
• Solid understanding of APIs, microservices, integrations, and non-functional requirements.
• Agile delivery experience with Product, Design, Engineering, and QA teams.
• Proficient in Jira, Confluence, and BPMN 2.0 tools (Lucidchart, Visio, Miro, PlantUML, Mermaid).
• Working knowledge of PCI-DSS, security, and data protection principles.

Behavioral Competencies:

Strategic Thinking | Results Orientation | Change Leadership | Customer Focus | Collaboration | Win-Win Mindse