Senior Associate Director, Priority Banking

Standard Chartered; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading international bank seeks a candidate to drive revenue generation and business development in Dubai. Responsibilities include generating new business, maintaining customer relationships, ensuring compliance with processes, and leading team initiatives. Ideal candidates will possess strong sales, communication, and leadership skills, along with a university degree. This role offers a competitive salary and comprehensive benefits including flexible working arrangements, training, and wellbeing support.

Benefits

Core bank funding for retirement savings

Flexible working options

Proactive wellbeing support

Continuous learning culture

Qualifications

• Relevant experience in sales and relationship management.
• Experience handling all banking and investment products.
• Demonstrated ability in sales planning.

Responsibilities

• Generate new business to achieve defined targets.
• Build and deepen relationships with existing priority customers.
• Ensure compliance with laid down processes and procedures.

Skills

Strong communication and negotiation skills

Networking ability

Adapt to multi-cultural environment

Problem-solving abilities

Leadership ability

Education

University graduate

Job description

Key Responsibilities

• Strategy: Strategies for revenue generation and business development
• Business objectives and goals
• Drive the digital agenda

Business Acquisition & Sales Management

• Generate new business to achieve defined targets in terms of number of customers, volumes and revenue
• Achieve the targets set in terms of product mix, active/passive ratio, liability targets and number of transactions
• Induct all new customers birthed by the branches and direct sales team
• Reach best‑in‑class productivity to maximise sales process efficacy
• Meet cross‑sell targets, consistency and penetration
• Execute aggressive sales call plans to acquire large prospective customers through referrals
• Ensure coverage of the customer base per approved contact plans
• Update & maintain all sales MIS (calls, prospects, attritions, business done, etc.)
• Maintain and update customer information on C‑Manager – accurate and timely reporting
• Activate dormant accounts
• Continuously update product and process knowledge by attending tests, quizzes and certifications

Customer Relationship Building

• Build and deepen relationships with existing priority customers to increase share of wallet and revenues
• Meet customer expectations and handle/reduce complaints
• Provide professional customer service to achieve high satisfaction and retention
• Manage the portfolio to de‑risk against attrition and achieve book stability

Processes

• Ensure compliance with laid down process and procedures
• Facilitate and implement work process improvements
• compliance with global process standards on customer data confidentiality

People & Talent

• Lead through example and build the appropriate culture and values; set expectations for the team and collaborate with risk and control partners
• Provide ongoing training and development, ensuring critical roles are suitably skilled and supervised to mitigate risks
• Employ, engage and retain high quality people, with succession planning for critical roles
• Review team structure and capacity plans
• Set and monitor job descriptions and objectives for direct reports; provide feedback and rewards aligned with performance

Risk Management

• Ensure KYC/AML updates, zero error documentation
• Update the C‑Manager per the contact management plan
• Maintain awareness of all AML and KYC policies and procedures
• Report suspicious transactions immediately to supervising officer
• Ensure compliance with operational risk, sales process, anti‑misselling and related policies
• Understand and comply with all provisions of the Group Code of Conduct

Governance

• Detect suspicious transactions, money laundering, forgeries etc.
• Adhere to anti‑bribery, anti‑money‑laundering and combating financial crime risk procedures
• Follow GPS standards

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s values and code of conduct
• Take personal responsibility for embedding high ethical standards across Standard Chartered Bank, ensuring compliance with applicable laws, regulations and group policies
• Identify, mitigate and resolve risk, conduct and compliance matters collaboratively
• Knowledge of group policies, local regulations and legislation on money‑laundering prevention
• Obtain SCA license and complete continuous program development (CPD) requirement post‑licensing

Key Stakeholders

Internal:

• Product Manager – Priority Banking – for launch and implementation of product campaigns
• Customer Service Manager – WM – for product services to customers
• Unit Heads – Treasury – implementation of sales strategies
• Branch Managers – implementation of sales strategies
• Marketing Manager – WM – coordinate marketing and research activities
• Country Money Laundering Prevention Officer

External:

• Existing and prospective customers – acquisition and retention of business

Other Responsibilities

• Maintain a highly professional environment in the Priority Centre
• Educate clients on using other delivery channels

Qualifications

• University graduate
• Relevant experience in sales and relationship management
• Experience handling all banking and investment products
• Demonstrated ability in sales planning
• Strong communication and negotiation skills; ability to influence outcomes
• Networking ability to manage inter‑departmental deliverables
• Strong inter‑personal skills and leadership ability, encouraging enthusiasm and team spirit
• Good understanding of the business environment in UAE, preferably with direct contacts with the local HNI community
• Computer literacy at the user level
• Adapt to multi‑cultural environment
• In‑depth knowledge of capital markets and financial planning

Skills and Experience

• Manage conduct
• Manage risk
• Manage people
• Spot opportunities
• Solve problems
• Take the lead
• Build resilience

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our Purpose

Our purpose – to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance – with flexible and voluntary benefits available in some locations.
• Time‑off – including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working – options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support – through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.
• A continuous learning culture – to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation – one that embraces and celebrates our unique diversity across our teams, business functions and geographies – everyone feels respected and can realise their full potential.