Salesforce Support Consultant

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services company in the UAE is looking for a Salesforce Administrator to provide functional and technical support across Sales Cloud and Service Cloud. The ideal candidate will have 2-3 years of Salesforce administration experience and be proficient in managing Salesforce tasks, including user roles and data integrity. Strong communication skills and a Salesforce Administrator Certification are mandatory for this role.

Qualifications

• 2–3 years of experience in Salesforce administration/support.
• Strong experience with Sales Cloud and Service Cloud.
• Good understanding of real estate processes.

Responsibilities

• Act as the primary point of contact for Salesforce support.
• Provide functional and technical support across Salesforce.
• Manage Salesforce Administration tasks and data integrity.

Skills

Salesforce administration

Sales Cloud

Service Cloud

Communication skills

Education

Salesforce Administrator Certification

Job description

Key Responsibilities

• Act as the primary point of contact for Salesforce support and issue resolution
• Provide functional and technical support across Salesforce SalesCloud & ServiceCloud
• Work closely with Sales, Marketing, Leasing, CRM, Operations, and Handover teams
• Manage Salesforce Administration tasks (users, roles, permissions, security, data integrity)
• Build and maintain reports, dashboards, flows, validation rules, and process automation
• Support UAT, golive activities, training sessions, and documentation
• Advise stakeholders on Salesforce best practices and capabilities

Requirements

• 2–3 years of experience in Salesforce administration/support
• Strong experience with Sales Cloud and Service Cloud
• Good understanding of real estate processes (sales lifecycle, unit inventory, handover, post-sales)
• Salesforce Administrator Certification is mandatory
• Strong communication and client-facing skills
• Experience with data migration, sandbox testing, and change management