Sales Support Specialist

C1 Water Industries LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the water industry is seeking a Sales Support Specialist to assist in managing customer accounts and processing sales orders. The role involves coordinating with various internal departments to ensure timely delivery of products and services, maintaining CRM systems, and providing after-sales support. Ideal candidates will have strong communication skills and experience in sales support or customer service.

Qualifications

• Experience in sales support or customer service.
• Familiarity with CRM systems.
• Strong communication skills.

Responsibilities

• Assist in managing customer accounts and processing sales orders.
• Coordinate with internal departments for timely delivery.
• Handle customer inquiries and provide after-sales support.

Skills

Customer service

CRM management

Sales order processing

Problem-solving

Job description

Sales Support Specialist

Sales Support Specialist

• Assist the sales head in managing and maintaining customer accounts.
• Prepare and process sales orders, quotes, and invoices.
• Coordinate with internal departments (e.g., Lab, logistics, finance, marketing) to ensure timely delivery of products and services.
• Maintain and update CRM systems with accurate customer and sales data.
• Handle customer inquiries, resolve issues, and provide after-sales support.

• Generate reports on sales metrics and performance for management review.
• Support the preparation of sales presentations, proposals, and contracts.
• Track inventory levels and liaise with supply chain to manage product availability.
• Schedule meetings, calls, and demos between clients and sales representatives.