Sales Operation Engineer - HVAC

Johnson Controls; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

A leading engineering firm in Dubai is seeking a Sales Operations Engineer to provide essential support for HVAC products. In this role, you will deliver technical expertise and coordinate with sales teams to ensure customer satisfaction. The ideal candidate should have at least 3 years of experience in HVAC product design and pre-sales activities. Proficiency in English and Arabic is required. Join a growing team dedicated to achieving business goals in the Middle East region.

Qualifications

• Minimum 3 years of experience in pre-sales/design/application in HVAC.
• Strong technical knowledge in HVAC products and solutions.
• Fluent in English and Arabic.

Responsibilities

• Prepare technical proposals based on customer specifications.
• Provide technical support to sales teams and channel partners.
• Coordinate with internal stakeholders for sales operations.

Skills

Technical sales support

HVAC system design

Technical presentation skills

Heat-load calculations

Project coordination

Education

Bachelor’s Degree in Mechanical Engineering

Job description

What you will do

The Sales Operations Engineer role will report to the Sales Director – Indirect HVAC of Middle East and Africa region. You will be based in Dubai, and will be part of a growing team. You will be responsible for providing technical support on York Applied products (Chiller, AHU, FCU and CCU) to channel partners, consultants, distributors, sales teams and end users. You will prepare and deliver high quality sales & technical presentations, live product demonstrations, drawings and material submittals to get our products specified by consultants.

As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to deliver our business objectives for our Middle East region.

How you will do it

As a Sales Operation Engineer for HVAC products, you will support the HVAC sales team by providing technical expertise, accurate system sizing, and operational coordination throughout the sales cycle. This role ensures that all technical, commercial, and operational elements of HVAC proposals are aligned with customer requirements and company standards.

You’re perseverant, determined and reliable in your approach to work, managing multiple priorities simultaneously because of your excellent technical, estimation, presentation and time management skills.

Key Responsibilities

Technical Support & Proposal Development

• Prepare and review technical proposals, equipment selections, and HVAC system designs based on project specifications and customer requirements.
• Perform heat‑load calculations, equipment sizing, and system configuration using industry-standard tools and software.

Sales Operations & Coordination

• Coordinate with internal stakeholders—including engineering, supply chain, service, and finance—to ensure seamless execution of sales operations.
• Assist in creating and maintaining pricing sheets, cost analyses, and commercial documentation.

Customer & Vendor Interaction

• Respond to customer technical queries and provide guidance on HVAC system options, features, and benefits.
• Liaise with vendors and manufacturers to obtain updated product information, technical data, and pricing.

What we look for

Required

• Bachelor’s Degree in Mechanical Engineering
• Minimum 3 years of experience in pre-sales/design/application including optimization of product selection and submittals of technical bids in HVAC products
• Strong technical knowledge and recent experience in technical sales support for sales team, channel partners, consultants, distributors and end users
• Technical acumen with commercial understanding
• Determined, results driven, strong sales drive
• Fluent in English and Arabic
• Flexible in travelling