Sales Manager/Preferred Business Sales

e& UAE; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Dubai is looking for a Junior Area Sales Manager to build and manage relationships with enterprise customers. You will be responsible for managing the entire sales cycle and ensuring customer satisfaction while achieving revenue targets. The ideal candidate will have a Bachelor's Degree in Marketing or Business Administration and 3-5 years of sales experience.

Qualifications

• 3-5 years of experience in sales or key account management.
• Strong understanding of customer needs and procurement processes.
• Ability to manage entire sales cycle and develop tailored proposals.

Responsibilities

• Build and manage customer relationships for satisfaction and retention.
• Execute sales strategy and track customer business needs.
• Generate new sales opportunities and lead negotiations.

Skills

Customer relationship management

Sales strategy execution

Negotiation skills

Market analysis

Education

Bachelor’s Degree in Marketing/ Business Administration

Job description

Job Description Accountable to build & manage relationships with enterprise customers in order to ensure customer satisfaction as well as profitable account growth and maximization of sales. Bears overall responsibility for customer ownership and acts as first-point of contact in all commercial customer interactions. Manages entire sales cycle including customer profiling, account planning, lead generation, proposing, negotiating and closing of deals. Coordinates with team of Account Managers and oversees all daily sales and service activities with respective customers.

Responsibilities

• Builds and manages permanent, trusting customer relationships and ensures customer satisfaction and retention as well as profitable account growth and achievement of revenue targets by coordinating all customer-related activities.
• Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer organization and Etisalat.
• Executes overall sales strategy and develops compelling plans for each account with awareness on importance and strategic impact for Etisalat.
• Tracks, analyses and understands customers’ business, procurement process and buying criteria; anticipates their needs and translates into present and future requirements for ICT services and tailored solutions.
• Gathers and processes of customer related market intelligence and reports findings to Industry Sales Manager and Senior Manager Enterprise Sales
• Identifies accesses and manages key decision makers and key influencers in the purchasing process.
• Keeps up to date with industry trends, Etisalat products & solutions and technology and service developments.
• Manages entire sales cycle including customer profiling, account planning, lead generation
• Leads development of sales proposals tailored to address customer requirements by interfacing with Pre-Sales Support.
• Effectively manages negotiations with customers; finalizes proposals/ contracts with customers, closes and signs deals.
• Coordinates all related sections (especially Service Delivery) to ensure smooth and efficient processing, delivery and implementation of sold services within required deadlines and with required level of quality
• Ensures overall customer satisfaction by coordinating all customer facing activities and proactively initiate ideas on potential improvement programs
• Provides thorough after-sales services and proficiently handles issues & problems.
• Ensures complete processing of all customer inquiries/ complaints received by customer or by Customer Care center by coordinating with related sections to ensure efficient and prompt processing and solution.
• Generates new sales opportunities and effectively prioritizes sales activities and communicates threats
• Communicates and addresses customer needs and proposes development of specific products & solutions to appropriate sections
• Coordinates with team of Account Managers and oversees all daily sales and service activities with respective customers.
• Organizes and leads cross-functional teams on ad-hoc basis to address specific customer issue or requirements.

Qualifications

• Bachelor’s Degree in Marketing/ Business Administration.
• 3-4(Sales Manager)4-5(Sr. Sales Manager) years experience in sales/ key account management.

We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.

At e& diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[e-mail]

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