Sales Manager - Groups and Events

Hyatt Hotels Corporation; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a motivated sales professional to manage group inquiries and enhance client relationships. The ideal candidate has at least 2 years of experience in the government, weddings, and MICE segments, and brings strong knowledge of selling techniques and banquet operations. Proficiency in English is essential, while additional languages like Arabic or Russian are a plus. This role emphasizes meeting sales targets and maintaining high standards of customer service.

Qualifications

• Minimum 2 years of work experience in government, weddings, and MICE segment or in a similar role.
• Good understanding of selling techniques and banquet knowledge.
• Fluency in English; other languages such as Arabic or Russian preferred.
• Strong foundation in premium and luxury hotel hospitality.

Responsibilities

• Handle all leads from the sales team and client inquiries for group requests.
• Maintain close working relationships with clients from proposal to onsite liaison.
• Review function bookings weekly and ensure all agreements follow hotel policies.
• Develop sales proposals for conferences and incentives that win business.
• Ensure correct booking procedures for group allocations and meetings.
• Achieve sales targets as set by the Director of Sales.

Skills

Selling techniques

Banquet knowledge

Guest service

Fluent English

Proficiency in Arabic or Russian

Tools

Opera system

Envision system

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Responsibilities

• Handle all leads from the sales team and direct client inquiries regarding group and banqueting requests.
• Maintain a close working relationship with clients from the initial proposal sending to onsite liaison between the hotel and organizer.
• Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
• Review function bookings weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.
• Ensure that all agreements (groups and catering contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
• Ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
• Develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
• Develop an excellent knowledge of Opera and Envision systems in order to be competent in checking reservations, room‑type availability and function space availability.
• Have strong hotel product knowledge and be well versed in up‑selling techniques.
• Ensure correct booking procedures are applied in relation to group room allocations, meeting set‑ups, catering terms and contractual agreements.
• Ensure that all events are carried out in an innovative and stylish fashion that reflects positively on the customer’s event and remains a positive brand contact for Park Hyatt Abu Dhabi.
• Maintain complete and supported records of all sales agreements, contracts and quotes for the hotel as per Park Hyatt Abu Dhabi Hotel and Villas procedures.
• Entertain potential and current customers based on business priorities.
• Attend and participate in site inspections.
• Have a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
• Achieve targets in terms of number of Group Room Nights, Average Rate, Banquet Covers and revenue as set by the Commercial Director and Director of Sales.
• Be demanding and critical when it comes to departmental standards.
• Maintain confidentiality on work issues.
• Maintain a good rapport and working relationship with staff in the department colleagues and all other departments.
• Attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.
• Fully support the Departmental Training Function in the Department assigned.
• Undertake any reasonable tasks and secondary duties as assigned by Director of Sales.
• Respond to any changes in Sales function as dictated by the market and the hotel.
• Project at all times a positive and motivated attitude and exercise self‑control.
• Handle guest and colleague inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found, and assure follow‑up with guests.

Qualifications

• Minimum 2 years of work experience in government, weddings, and MICE segment or in a similar role in a luxury international brand hotel within UAE.
• Good understanding of selling techniques and banquet knowledge.
• Fluent in English; proficiency in additional languages—preferably Arabic or Russian—is an advantage.
• Strong foundation in premium and luxury hotel hospitality.