Sales Executive | Hotel Experience

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Sales Executive responsible for assisting in the hotel's sales efforts and building long-term relationships with customers. The ideal candidate has at least one year of experience in hotel sales, strong communication skills, and a focus on customer satisfaction. This role also calls for proficiency in hotel software and the ability to work with diverse teams.

Qualifications

• Minimum of 1 year experience in Hotel Sales role in Midscale or Upscale hotels is preferred.
• Ability to demonstrate engagement with teams from different cultures.
• Strong verbal and written communication skills.

Responsibilities

• Assist in leading the property's segmented sales effort.
• Support and conduct day-to-day sales activities.
• Build long-term customer relationships.

Skills

Sales skills

Verbal communication

Written communication

Attention to detail

Teamwork

Tools

Opera

Micros

Job description

Overview

Company Description

Why work for Accor?
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Job Description

As a Sales Executive you are responsible to assist in leading the property's segmented sales effort. Support and conduct all day-to-day activities related to the sales function assisting building long-term, value-based customer relationships that enable achievement of Hotel Sales & revenue targets.

Responsibilities

• Work with Sales Manager and help implement the Hotel sales plan addressing revenue, guests’ needs and the market.
• Analyse market information by using sales systems and create relevant reports and information dashboards.
• Review sales and catering guest satisfaction results to identify areas of improvement.
• Work closely with the Revenue Department to ensure accurate, timely and complete information.
• Assist the Senior Sales Manager in preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/event.
• Develop and manage relationships with key stakeholders, both internal and external.
• Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with customers.
• Regularly research local press and internet in order to identify new sales leads.
• Entertain clients at the hotel to build up strong business relations with them and to convert relation into more business materialization.
• Conduct formal Hotel showarounds for prospective new accounts.
• Prepare documents for RFP processes to secure new business in the Hotel.
• Track guest feedback and assist operational departments to come up with innovative solutions to resolve any guest issues.

Qualifications

Ideally, you'll have a minimum of 1 year experience in Hotel Sales role in a Midscale or Upscale category hotel or comparable industry, ability to demonstrate working with and engaging with teams from different cultures, strong verbal and written communication skills along with being quality oriented and a keen focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

Knowledge of hotel software such as Opera, Micros is an advantage, should have worked on contract executions and related clauses.

Knowledge of different languages is an advantage; however English speaking and writing skills are essential.

Possessing a valid UAE driving license is desirable, as this role requires meeting prospective customers for sales efforts in UAE.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.