Sales Coordinator

Gulf Agency Company (GAC Group) - UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics and marine services provider is seeking a customer service representative in Dubai. The role involves responding to customer inquiries, maintaining pricing files, and sending quotes. Ideal candidates will have a degree, excellent communication skills, and at least 3 years of relevant experience, including time in the UAE. The position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Graduate with a university degree.
• Preferably holds a valid UAE driving license.
• Minimum of 3–4 years of experience in a similar role.

Responsibilities

• Respond to customer calls requiring information on services.
• Prepare and send quotes in response to inquiries.
• Maintain up-to-date cost and rate files.

Skills

Industry knowledge

Communication skills

Client negotiation

Team collaboration

Education

University degree

Tools

MS Office (Excel, PowerPoint)

Job description

Overview

The Role

• Respond to customer calls requiring information on GAC services, e.g., pricing and product information.
• Prepare and send quotes promptly in response to all customer and partner inquiries, e.g., rate inquiries, RFOs.
• Maintain up-to-date cost and rate files, and electronic records of quotations made.
• Enter correct customer booking information into GAC Sales and maintain a record (MS Excel) of all inquiries.
• Maintain and update quality service manuals for the department.
• Maintain the electronic information database “GAC Sales” for prospects and current customers within the territory.
• Promote self-development and enhance market and competitor knowledge.
• Contribute to team effectiveness by participating in frequent company activities that promote the GAC Spirit. Collaborate actively.
• Apply expertise beyond the requirements of the main role to propose, support, and manage the business according to best practices, leading to overall service enhancement.
• Communicate openly and professionally, without fear of retribution, regarding process improvements and areas of concern.
• Share ideas, provide feedback, discuss concerns across all areas of the business, and offer guidance where appropriate.

Requirements

• Graduate with a university degree.
• Preferably holds a valid UAE driving license.
• Possesses a high level of industry knowledge and strong confidence in communicating with and convincing clients.
• Excellent communication skills in English, both written and spoken.
• Proficient in MS Office applications (Excel and PowerPoint), with the ability to quickly learn new software.
• Minimum of 3–4 years of experience in a similar role, including 1–2 years of experience in the UAE.

About the company

The GAC Group is committed to ensuring customers needs for quality shipping, logistics and marine services and solutions are understand and met. And with over 9,000 professionals working around the clock, speaking more than 100 languages, at more than 300 offices in 40 countries, we deliver on that promise. Since the first GAC operation was set up in Kuwait by Swedish entrepreneur Bengt Lindwall in 1956, the Group has evolved into the widely-recognised global provider of integrated shipping, logistics, marine and related services it is today. GACs globalisation strategy is to use steady and consistent geographical expansion, achieved through organic / opportunistic growth, joint ventures, partnerships and acquisitions. GAC is local in action and global in attitude.