Sales Assistant Manager - Events

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking a Sales Assistant Manager to join their Events team. The role involves driving revenue through strategic sales and managing the full event sales cycle. Candidates should have at least three years of hospitality sales experience, proficiency with Delphi, and strong customer service and communication skills. The position offers competitive salary and benefits, ensuring a fulfilling work experience and growth opportunities.

Benefits

Learning & Development programs

Complimentary stays under MOstay

Health benefits and wellness programs

Comfortable accommodation and meals

Competitive salary and benefits

Qualifications

• At least three years of hotel or hospitality sales experience, with managerial exposure.
• Strong background in luxury hotel environments.
• Excellent customer-service capability.

Responsibilities

• Drive revenue through strategic sales and upselling.
• Manage the full event sales cycle and strong client relationships.
• Collaborate closely with hotel teams for event execution.

Skills

Sales

Customer service

Communication

Organizational skills

Education

Hospitality-related degree or diploma

Tools

Delphi

Job description

Overview

Mandarin Oriental Downtown, Dubai is looking for a Sales Assistant Manager to join our Events team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city\'s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Events department in Dubai, the Sales Assistant Manager is responsible for driving hotel event and catering revenue by managing the full sales cycle, building strong client relationships, and ensuring seamless coordination between sales and operations to deliver exceptional guest experiences. Sales Assistant Manager reports to the Director of Conference & Events.

As a Sales Assistant Manager, you will be responsible for the following duties:

Responsibilities

• Drives revenue through strategic sales, yield management, upselling, and achieving monthly catering and events targets.

• Manages the full event sales cycle, including lead follow-up, proposals, contracts, BEOs, group resumes, and accurate file handovers.

• Builds strong client relationships through site inspections, entertainment, feedback meetings, and consistent service excellence to ensure loyalty and repeat business.

• Collaborates closely with Banqueting Operations, Sales, Reservations, and other hotel teams to ensure smooth event execution and high customer satisfaction.

• Maintains organized account records, negotiates pricing within selling strategies, understands market trends, and ensures timely handling of all client requests.

• Supports team development, attends operational and departmental meetings, resolves guest issues, and sets a positive example across sales and events functions.

As a Sales Assistant Manager, we expect from you:

• Holds a hospitality-related degree or diploma, with at least three years of hotel or hospitality sales/administrative experience, including managerial exposure in Conferences & Events or Sales.

• Brings strong background in luxury hotel environments and is proficient with computer applications, including prior experience using Delphi.

• Demonstrates excellent customer-service capability, with strong understanding of guest needs and the ability to work independently under pressure.

• Shows strong communication skills, both verbal and written, in English (Arabic preferred), paired with effective presentation and interpersonal abilities.

• Highly organized, able to plan workloads, manage time efficiently, adapt to varied situations, and solve problems proactively.

• Maintains a positive attitude, friendly personality, and a can-do approach that supports teamwork and guest satisfaction.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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